IT Technical Coordinator
The Industrial Group
Total years of experience :19 years, 9 Months
Working as an IT Technical Coordinator in Group IT Supporting Offices in Middle East, and Europe, 500+ users - (May 2017 - Till Date)
“The Industrial Group”, Manufacturer Company
Immediate Supervisor: - IT Director
Key Activities:-
1. Provide L1 \ L2 System\Backup Administration for Head Office and Site Offices
2. Provide Help Desk Support to users in Head Office and Site Offices
3. Provide Support for Polycom Video Conferencing
4. Administration of Cisco IP Telephony, iPhone, iPads, Client Computers & Laptops
5. Create Computer / Email Account, administer SharePoint and File Server permission
6. Contribute to IT projects in preparation\implementation
7. Assess needs and make recommendations for adopting new technologies
8. Manage Asset & Procurement of IT devices and AMCs with the vendors
9. Provide SAP Client Support to users
Worked as an IT Specialist in Group IT Supporting Offices in Middle East, India, and Africa, 15000+ users - (Oct 2012 - Oct 2016)
“Kuoni Travel Group”, Swiss Company founded in 1906, spread in 78 countries
Immediate Supervisor: - Service Delivery Manager - IMEA, Group IT
Key Activities:-
1. Support ServiceNow request, incidents, & problems for offices in IMEA Region
2. Develop an effective & workable framework to manage & improve IT support
3. Contribute to IT projects in preparation\implementation
4. Provide System\Network\Backup Administration, and End User Support
5. Maintain\Prepare technical documentation and provide training to staff
6. Administration of Avaya IP Telephony, Blackberry, Client Computers & Laptops
7. Coordination with the Group IT Team for Advanced in-house Software
8. Train, coach, and mentor IT staff
9. Assess needs and make recommendations for adopting new technologies
10. Asset Management & Procurement of IT devices and AMCs with the vendors
Achievement: -
1. Cost Reduction and Partnered for Quality and Service Improvement with ISP
2. Member of Business Continuity Program for End User Support
3. Setup of 24/7 Call Center in Dubai for Global Business Customer Support
4. Managed IT Setup for office in Turkey, & expansions in Dubai, & Riyadh offices
5. Continuously Excelling the Annual IT Performance Review set by direct IT Head
Worked as a Senior I.T Administrator 500+ User Network - (Jun 2009- Sep 2012)
“American University of Ras Al Khaimah”, U.A.E. Licensed under Ameeri Decree
Immediate Supervisor: - President of AURAK
Key Activities:-
1. Provide training and support to staff, students, faculty, and administration
2. Procurement of IT related devices and AMCs with the vendors
3. Perform system administration of campus-wide servers & Supervise IT Staff
4. Management of CCTV devices, surveillance system, and IP Telephony system
5. System Administration of Email Servers
6. Perform Network, and IT Security Administration for campus IT
7. Monitoring & Reporting of Campus Network Security
8. Perform and monitor scheduled server backup
9. Provide technical support for company wide applications
Worked as an I.T Administrator with 300+ User Network - (Sep 2007- May 2009)
“George Mason University - RAK”, U.A.E Campus of GMU Virginia, U.S.A
Immediate Supervisor: - IT Director
Key Activities:-
1. Plan and implement new advancement in the computing network
2. Configure and Secure iMac, iPads, and iPhones for Faculty & Students
3. Maintaining and monitoring the connectivity to off-campus networks
4. Perform and monitor scheduled server backup
5. Serve as the primary support for the Systems, Network, and campus IT Security
6. Resolve software and hardware solutions to errors as well as technical problems
Worked as a Sr. Executive Engineer (Pre sales & Post sales) - (Jul 2004-Aug 2007) “Corvit Networks” Islamabad Pakistan. Leading IT Solutions Integrator
1. Conduct Technical briefing and develop Project Plans
2. Requirement Analysis & Development of Physical and Logical Network Layout
3. Deployment of Infrastructure projects
4. Research for Cisco Network Products that would best fit for clients
BS(CS) - 4 Years Degree
BS (CS) - 4 Years Degree
