IT help-desk analyst
Mars GCC
Total years of experience :5 years, 8 Months
Working as IT support Engineer, providing 1st and 2nd level support for over 400 users.
Responsible for networking, design, installation and maintenance services
Management of the daily data backup and retrieval scheme.
Deploying new hardware, server backups & evaluating new software & security risks.
Responsible for allocating work to junior staff and induction training for new staff.
Managing and completing projects
Administration of video conferencing devices such as polycom
Administration of devices used in factory IT infrastructure.
Maintaining inventory of all IT devices
Procurement of software and hardware relating to IT infrastructure
••Emirates Islamic Bank 2008- Current
Dubai, UAE
Desktop Support Engineer
Responsibilities
•••Providing support for Desktop applications (ICA Clients, Office, Operating system, Outlook, etc.)
•••Diagnose, analyze and resolve user Laptop, PC or handheld devices software and hardware issues.
• Recommend, purchase, configure and install laptops, PCs, handheld devices and computer related equipment
•••Maintain software and hardware inventory records
• Train and coach users regarding effective use of computer software and hardware in windows and other computer desktop environments.
•••Evaluating and implementing new Desktop PC software for user departments
•••Tracking software licenses and providing daily support for copiers, printers and fax machines.
•••Working with vendors and other computer support to ensure smooth running of the IT department and user computers
•••Implement and maintain the standards of platform production assets inventory and vendor coordination
•••Provide technical support to microcomputer systems in common OS environments.
•••Installation, Configuring & Administrating of Windows 2003, 2000 & XP, Printers, Network Devices
•••Administration of E-mail Server and creation of new Email accounts
•••Backup Maintenance on daily, weekly & Monthly basis as per defined procedures
•••Installation and configuration of Different OS built specially designed for bank
•••Application Installation & Troubleshooting the different software's & WEB applications which are used by Bank
••Global Event and Entertainments 2007-2008
Bangalore, India
Desktop Support Engineer
Responsibilities
•••Troubleshoot hardware and software related problems.
•••Administration of E-mail Server and creation of new Email accounts.
•••Ensure that all Software's installed on the PC's are properly licensed and used in accordance with that license
•••Implementation of strong IT security Policies like Folders and Files access rights.
•••Backup Maintenance on daily, weekly & Monthly basis as per defined procedures
•••Ensure that all PC's have Anti-virus software installed and the virus definition files are up-to-date.
•••Liaise with vendors in doing purchase of IT Products
•••Implementing & Managing systems & Networks on LAN
•••Assigning IP Addresses & Subnets for users
•••Configuring Outlook & taking regular backup of Emails
Technical Skills
•••OS/Platforms: MS Windows 2000/XP/2003 server/ Windows Vista/ WIN 7 Installing, Configuring •••TCP/IP, DNS, DHCP and Various Services.
•••Installing, Configuring Modem, Ethernet Cards.
•••Administration of Mail Clients Microsoft Outlook & Outlook Express.
•••Servicing & Troubleshooting System Peripheral and Hardware Devices.
•••Installing, Configuring & Administering Microsoft Exchange Server
•••Providing Level-2 Support to all users
••• Handling Domain Server. (Creating ID, Resetting Password, Assigning Rights etc.)
•••Configuring and administration of mobile devices (IPHONE, BLACKBERRY)
•••Strong in video and audio editing
Qualifications and education •••B.Com BOMBAY University- 2007, INDIA,