Guest Services Agent and Data Entry Clerk (CID)
Hili Rayhaan By Rotana Al Ain
Total years of experience :8 years, 6 Months
Receive each guest call in a professional and friendly manner
Maintain effective communication with all related department to ensure smooth service delivery
Handle every query in a polite and courteous manner and exceed guest expectations
Ensure guests are greeted by name upon calling as per the Rotana Standard
Maintain an up to date knowledge of the hotel and local services
Maintain an awareness of guest profile through the Opera guest profile system
Front Office Data Entry Clerk you are responsible to forward passport information of hotel guests on the day of their arrival by email to the Police Department and your role will include key responsibilities such as: Pick up passport copies at the designated area
File all passport copies per day and hand it over to the concierge
Work with computer and scanner to send all the necessary information
Maintain an up to date knowledge of the hotel and services Prioritize and perform accordingly to ensure that data s are handled immediately with speed and efficiency
Maintain a systematic and organized filing system and regularly check, update and reorganize cabinets when required.
Outlet Cashier
Ensure that a check is made and recorded in the POS system for every food
& beverage sale in the outlet
Ensure that a check is made and recorded in the POS system for any meals consumed
by employees or any service offered to guests as complimentary or entertainment
Enter opening and closing check number used per shift in the Night Auditors logbook, ensure that checks are used serially and all the checks are accounted open a guest check in the POS system, punching orders, splitting and transferring tables,
settling checks as cash, room charge, credit card (DCC) or city ledger
Prepare cashier’s summary and tally it with Micros (POS) reading at the close of per shift
Print and tally transaction list from credit card machines with physical check and Micros reading
Night Auditor
Read Night Auditors Logbook for any instructions from the Income Auditor
Verify approvals for complimentary rooms, late checkouts with no charges and day use room charges
Print business call journal and ensure that all long distance calls and faxes are supported with Business Calls Authorization voucher
Verify guest ledger charges from concessionaires with their summary
Verify room rate variance report, post room and tax for the day
Print ‘Revenue Report today Gross and Budget’ and split service charge and tax for room revenue
Print reports and tally with supporting vouchers, e.g. visa income, ‘Marhaba’ charges, miscellaneous income, etc.
Export Micros revenue to the Opera live data and run pre-audit back up
Run file maintenance and prepare daily revenue report.S