Corporate Relationship Officer
Al Rostamani International Exchange
Total years of experience :16 years, 4 Months
Incharge of corporate department & responsible for the development and growth of all the business related to it.
•Identifying, acquiring, developing and maintaining customer relationships.
•Growing & developing best relationships with high profiled retail & corporate clients those end in tangible results.
•Delivering an excellent customer service to the existing & new clients.
•Randomly visit the customers to improve business relationships.
•Setting targets for revenue, profitability & customer satisfaction.
•Monthly business review meeting with GM/AGM/Area Manager at head office.
•Promoting & implementing good working practices at every opportunity.
Using written & verbal communication skills to convey information to both internal stake holders & external valued clients.
•Promoting products and services.
•Updating and verification of customer transactional data.
•Building customer relationships and loyalty.
•Second password Authorization for the high value transactions.
•Preparing daily, weekly & monthly reports for the senior managers.
•Handling all the customer queries like “Amendment, cancellation, stop payment, and refund/reissue.”
•Dealing with customers and clients in a courteous, professional and diplomatic manner.
•Managing customer service teams, processes, and polices.
Responsible for achieving the allocated targets given for the month.
•Telephonic and physical interaction with the customer for the recovery purpose.
•Preparation of weekly and monthly MIS updated on daily basis.
Accounting, Business Report Writing, Finance, Auditing, Business Laws
Mathematics, Physics, Chemistry, Biology
Physics, Chemistry, Mathematics and Biology.