Sales Team Lead
Inno Connect General Trading LLC
Total years of experience :21 years, 3 Months
Managing sales of Etisalat products via Van Channel through assigned sales team
• Managing the Etisalat mobile business center “Smart Mobi Shop” as per the defined service
standards
• Keeping the team motivated & up to date via short trainings and quizzes
• Perform other administrative duties to support the management
• Use Etisalat’s CBCM CRM for processing of applications
• Validation calls to customers post sales to ensure compliance and to minimize fraud
Managing sales of Etisalat products via Van Channel through self & assigned sales team
• Managing daily operations of “Etisalat Smart Mobi Shop”, a mobile business center as per the
defined Etisalat standards
• Respond to queries of walk in customers to the Mobi shop, identifying their needs & enhance sales
• Identify new locations and events in Dubai, Sharjah, Ajman and other cities for enhancing the sales
• Keeping the team motivated & up to date via short trainings and quizzes
• Perform other administrative duties to support the management
• Perform social media & online marketing thus bringing a significant 20-25 % increase in sales since
January, 2016
• Responsible for providing personalized services to priority customers via self & assigned PSE's
• Managing portfolio of 1500+ HNWI & key accounts, ensuring high ARPU through long term
relationship, new sales & product upgradations
• Execution of special projects from the higher management, outdoor & Win Back activities
• Managing 240+ sub retailers, EVC management, cash reconciliation and recovery
• Responsible for the smooth flow of inventory within the team, inventory audit and reconciliation
• Created regional service quality & service efficiency analysis reports
• SOP’s modification to align them as per the ISO standards
Ufone (PTML)
• Served as Backup Team Lead to assist in monitoring, training and counseling a team of 20+ CSRs
• Extract employee performance reports and create training need analysis to present in shift
meetings. Performed live and historical call monitoring of agents
• Responsible for effective customer services via inbound calls from individual & corporate customers
• Ensure all interactions are in accordance with the defined Ufone Service Standards
• Consistently out-performed set KPIs enabling me to receive Best Attendance Award for October,
2010 and Runnerup for February, 2012, January and February, 2013
• Rotations to Service Center for handling walk in customers during peak sales
• Taken initiatives such as change in SMS broadcasts to customers for ease of understanding
• Responsible for overseeing outbound call campaigns and projects to USA / Canada and Europe
• Also responsible for overseeing inbound customer support to Telenor PK, PixSense and Vodafone Germany via support ticketing systems, opening, escalation, resolution and closing
• Training to new employees with respect to conversational skills, call handling, along with the standard hard and soft skills
• Managed the production of plastic precision parts (automobiles, electronics, and consumer items)
• Overall business management and administration keeping record of all office ledgers, bills, Sales
and Income tax records
• Coordinated with customers and resolved their concerns regarding production, quality, and pricing
MBA
BBA
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