Store Manager
Total years of experience :19 years, 2 Months
for More than 2 Years.
● To ensure achievement of top line and bottom line forecast..
●Determines marketing strategy changes by reviewing operating and financial statements and departmental
sales records.
●Responsible for People, Business, Administration, Operation excellence, Sales, Merchandising& Inventory
Management.
● Drive action plan from P&L figures.
● To ensure expenses are well under control to ensure the achievement of EBIT.
● Protects employees and customers by providing a safe and clean store environment.
● Maintains the stability and reputation of the store by complying with legal requirements.
● To train and develop team to take customer complaints as an opportunity for the continuous improvement.
● To promote work life balance culture in the store.
● To train and develop team to take customer complaints as an opportunity for the continuous improvement.
●Managing 92 FTE's in Non Food, 64 FTE's in Food & 46 FTE's at Checkout Total 202 people in Store for
Customers.
● Store Size was 100k Square Feet.
Sales And Customer Focus.
● Sales & bottom line profit of all Sales Departments.
● Consider the needs of customers at all times.
● Implements a high standard of customer focus within the Department.
● Regularly assesses customer service standards within the Department.
● Leads by example in all aspects of customer service.
● Actively seeks ways to achieve or exceed department sales targets.
● Ensures all members of team have an understanding of figures and targets to be achieved.
● Ensures any promotional offers, regarding stock, are implemented within the departments.
Departments Administration
● Implements, within Department for any changes in administration procedure positively and effectively
● Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank.
● Execute and monitor loss prevention and shrink programs.
● Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion;
authorizing clearance sales; studying trends.
● Maintains the stability and reputation of the store by complying with legal requirements.
● Daily Morning meeting with Managers.
Add a little bit of body text Stock Presentation & Management Of Sales Floor & Warehouse
●To ensure Departments has the correct stock package and required stock levels to maximize sales potential.
●Responsible for a high standard of visual merchandising and maintenance.
●Effectively communicates any changes in stock or store layout to all members of the team.
●Ensure that each member follow the retail standard.
●Communicate, execute, and manage marketing and merchandising programs.
Staffing & Performance Management.
●Monitors/ Department Manages schedules for salesperson work hours, vacations and days off.
●Resolves Sales Associate complaint and concerns and provides ongoing performance feedback.
●Encourage full participation of sales Associates in creating store goals and developing plans.
●Ensures store& Department portrays the company image in all aspects of personal presentation and adheres to the company
dress code as laid out by the Company.
●Maintain the leave of the staff.
●Have your say sessions with team members & Quarterly shares their Performance appraisals.
Security & Safety
●Ensures security procedures are adhered to throughout the store including Back house.
●Ensure that all Staff is completely aware for safety & emergency procedure for them& for Customers.
●Maintains a high standard of security awareness, regarding stock and money, within store.
●Secures merchandise by implementing security systems and measures in Departments.
●Protects employees and customers by providing a safe and clean store environment.
People Management:
●Recognition & Reward
o Planning and Organizing
o Promoting Equality and Diversity
o Effective communication/regular meetings
●Team building/motivation / Counseling and Coaching.
o Enabling good performance
o Setting standards and parameters
o Annual review, training & development
1 Paper left exams will be in December 2021 then InshaAllah i will be Graduate
