WALI QUADRI SYED

Lead Architect – UC Services at Wipro Technologies

• Austria - Vienna
• October 2021 to September 2022

Senior UC Architect at Wipro Technologies

• India - Hyderabad
• August 2018 to September 2022

• Providing technical leadership for Consulting Services & IT Managed Services Projects and aided Client in managing voice & video infrastructure.
• Actively participate on multiple project activities and provide support to BAU operations as well
• Provided Design, Plan and execution strategies for complex task on live network such as data center migration activities on active production environment, IP remediation changes on core server’s lineup, Hybrid VC calling, VC Unit Migration from On-Prem to WebEx Cloud (Control Hub Solution) and IPT Infra Migrations etc.
• Provided support on active network incubation of different companies accusation did by Client.
• Configuring and lead the design, configuration and deployment of Unified Communications (Video, VoIP and Data networks), LAN/WAN, Cisco routers, switches, and other network infrastructure devices.
• Providing technical lead support as in L3/L4 to Large-Scale multi cluster UC Voice & Video infrastructure dispersed globally across various locations.
• Assisting clients in the daily maintenance of video/audio, voice and data network infrastructure including LAN/WAN, and VoIP. Serve Tire 3 SME resources for Voice and Video networks services and on related network infrastructure devices.
• Administrating Servers such as Call Manager, Unity Connection, UCCX, Cisco IM & Presence, Prime Collaboration suite, Cisco Telepresence Codian chassis/MCU/TPS, VCS, TMS, IVR, Meeting Place, Auto Attendant, and Cisco WebEx Cloud Services etc.
• Configuring Call Handlers, Hunt Groups, Extension Mobility, Jabber/WebEx App, Video End points, Bulk administration, Voice Mail Services, Administrating Call Queuing, Scripting, Voice & Analog Gateways, Fall Back redundancies, Voice VLANs, TFTP services, ATA’s, Fax services, LDAP connectivity, SIP Trunks etc.
• Configuring & advance troubleshooting of VOIP Protocols such as MGCP, H.323, SIP, SDP, RTP, SCCP etc.
• Managing video/audio, data/voice networking relationships and work with vendors and service provider to escalate issues when appropriate.
• Review data monitoring stats and confirm SLAs with carriers are being obtained.
• Creation and development of documentation, including detailed technical blue prints, SOP/SOW, SMTD and appropriate policies and procedures for assigned projects.
• Assist with IT disaster recovery and service continuity improvement planning and testing for
telecommunications and UC technologies including data, system services backup and restore functions.
• Help to provide a high quality, high availability computing and fault tolerant telephony/UC environment.
• Maintaining knowledge of existing network and applications, including new products and technologies, relating to telephony and UC products.
• Managing and implementation of Cisco Routers, Switches, Wireless controllers, WAN, LAN administration, Cisco ACS, ISE and VPN networks.
• Provide knowledge transfer to the customer and defining the relevant technologies to meet the business needs.

Cisco Voice Engineer – Field Device Telecom at Sidra Medical & Research Center

• Qatar - Doha
• January 2015 to February 2018

• Providing Operational & Maintenance support to Large-Scale multi cluster Cisco IP Telephony Network and Performing OS & Application Administration to Cisco Collaboration Servers such as Call Manager, Unity Connection, CUPS, UCCX, Prime Collaboration suite, Red box recording, Auto Attendant, Meeting Place etc.
• Providing L2 & L3 administration support to Call Manager cluster of 5000+ Users, UCCX suite for 200+ Call Center agents and handling 8000+ end devices infrastructure.
• Configuring Call Handlers, Hunt Groups, Extension Mobility, Jabber, Video End points, Bulk administration, Voice Mail Services, administrating Call Queuing, Scripting, Access Privileges and security passcode for devices & billing control usage.
• Configuring & troubleshooting Voice & Analog Gateways, Voice VLANs, TFTP services, ATA’s, Fax services, LDAP connection, SIP Trunks and other trunks for various application services such as VOCERA, Asterisk etc.
• Evaluating new installation and upgrades to IPT system and ensuring the effective methods are deployed, performing various proactive maintenance.
• Creating reports of maintenance roll outs, service backup & restoration, regular monitoring of hardware & software status, service logs, CDR logs etc.
• Handling day to day telecommunication issues, maintaining high level of customer satisfaction in line with ITIL frame work and adhered to departmental needs.

IT System Engineer at Ramboll Oil & Gas

• Qatar - Doha
• October 2012 to December 2014

• Providing L2 & L3 administration support to staff across border on large scale corporate IT infrastructure dispersed in various locations, providing support to end-users in troubleshooting and resolving day to day IT services issues
• Providing operational support to Cisco Unified Communication system & UC appliances.
• Performing installation, setup, configuration, migration, upgrading and maintenance services across infrastructure. Maintaining overall ownership of user's issues & services ensuring that they receive resolution within a reasonable time-frame.
• Ensured network, system and data availability and integrity through preventative maintenance & upgrades.
• Administrating the following services Microsoft Windows Server 2008, Active Directory user management, Print & File Servers, SCCM, VMware & ATEA Jumpstart deployment process, engineering software's configurations, AV solutions & event management, Cisco Tandberg Conferencing products, Cisco WebEx, Citrix Xen APP & Xen Desktop, Office products, LAN /WAN connectivity and others as assigned.