Payroll Manager, APAC
Booking.com
Total years of experience :9 years, 10 Months
A regional role reporting to the Senior Manager for Global Payroll, I am responsible for the payroll operations for the Asia Pacific Region (APAC). Key Accounts in APAC region: Australia, Cambodia, China, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Singapore, Thailand, Sri Lanka, Taiwan, New Zealand, Vietnam and Myanmar.
I am responsible for the payroll processing of Japan, China and Thailand.
Key Achievements & Projects:
- Lead a team of 3 specialists focused on providing high quality payroll support to our regional offices in APAC.
- People Management
- Project Management
- Stakeholders Management
- Migration of SAP to Workday system
- Workday & SAP payroll reporting
- Point of contact for all Payrolls in APAC for all globally driven activities
- Procedures and processes redesigning
- Team restructuring and roles redesigning
- Responsible for Payroll budgets
- Maintaining the teams KPI and SLAs
A regional Shared Services environment with the role of reporting to the Payroll and Payments Manager. Prior to the promotion, I am responsible for the payroll processing of at least 3000 employees for Singapore and Hong Kong. I handle the tax clearance and year end activities for both countries inclusive of expatriate taxes.
Currently, I am responsible for the process improvements and streamlining activities. I am in charge of the training activities within the team. I am involved in the wind down activities within the department and providing relevant advice on the payroll perspective.
Key Achievements & Projects:
- Migration of Hong Kong payroll to Singapore with cost saving of USD 150, 000 per annum
- Migration of payroll to a different payroll vendor
- Perform UAT for new payroll interface and act as point of contact during the absence of Payroll Manager
- Involved in the team restructuring and roles redesigning within the team
- Implementation of new procedures and processes
- Review and streamline the payroll activities for Hong Kong and Singapore
- Recommend new implementation and changes on the payroll activity
- Lead a team of 5 on the offboarding process and daily business activities.
- Perform clean up on the outstanding tax payments, Inland Revenue Department (IRD) queries for the legacy cases
- Involved in the cleanup of the ORSO issues with Inland Revenue Department
- Led the project on the reconciliation of the KEEP payments with Finance for the legacy cases
- Conduct training for new joiner and existing employee and prepare training agenda to specify individual training requirements
- Update and maintain the Standard Operating Procedure (SOP) which result in reduction of knowledge gap
- Several testimonials from employees and business partners for providing excellence customer satisfaction
- Risk mitigation and point of contact for any risk related issues pertaining to payroll and data quality
- Reviewing of candidates profile for Human Resource position
- Interviewing of candidates for Human Resource position
- Present candidates resume to Manager for review and approval
- Select suitable candidates for the specific roles required within the Human Resource department
A Shared Services with role of reporting to the Payroll Manager and Financial Controller. Payroll processing is maintained in house and I am responsible of the generation of the payroll reports for validation and submission to Payroll Manager. I manage the benefits and process payroll for at least 8, 800 employees. In the absence of the Payroll Manager, I perform the payroll approvals and submission to Financial Controller for payments.
I am responsible of the final payment for the terminated employees and responsible to sought approval request. I attend to meetings with the Human Resource (HR) and Legal team on any disciplinary cases.
Key Achievements & Projects:
- Implement payroll cut off for processing of payroll for terminated employees
- Led a team of 3 on the project to clear the outstanding submission of Government Paid leave and submission of NS Claims
- Document all payroll processing for active and terminated employees
- Conduct training with Line Managers and Business Partners on the Government Paid Leave and NS claims which result in cost savings
- Introduce a buddy system within the team
- Implement new claim forms for submission of overtime claim and update employee via communications on the new claim process
A Shared Services environment reporting to Payroll Manager, I am responsible for the monthly payroll processing for at least 4, 400 employees. I co-ordinate with the Accountant General on monthly payout and liaise with clients on exception/issues encountered. I am responsible for the decision and recommendation of corrective actions for complicated payroll cases.
I am responsible for collating the monthly payroll analysis to present to the clients during the monthly meetings. I ensure the consistency of the archiving process and maintain the database for the archival.
Key Achievements & Projects:
- Led a team of 4 on the payroll processing with aimed to have minimal reworks. This resulted in the team ability to leave on time during payroll peak period.
- Perform 1st level validation before payroll approval is sought
- Review of payroll reports for financial projections, audits and compliance issues
- Developed the new hire checklist
- Developed training plans for the new hire and existing employees
- Present monthly Key Performance Indicators (KPI) for error reporting to the management
- Involved in the drafting of Standard Operating Procedures (SOP) with the Payroll Manager
- Involved in the implementation of new communications for performance review grading
- Introduce Frequently Asked Questions (FAQ) in the leaver’s pack
- Implement standard templates for bank account request, payroll instruction and correspondence to IRAS queries
- Set up standard naming and convention for the shared folders with aimed to reduce the risk of data lost
An independent role with direct reporting to the Director of Operations, I am responsible for processing the deployment schedule and process weekly payroll for 880 employees. Perform reconciliation of end of month accounts and responsible for the employee’s tax clearance and year end filing. I have to ensure that the organization follows the statutory compliances.
I liaise with the outsource company on training activities and ensure that all employees are trained before commencing their job. I ensure that the Director of Operations is kept up to date with the deployment, training and key activities.
Key Achievements & Projects:
- Introduction of monthly SLA with the Clients and Site Manager with aim of increasing client satisfaction
- Attend to Client request for deployment schedule
- Developed training schedules for non-trained guards with aimed to render better services for the client
- Maintain database to keep department up to date with the statutory compliances
- Implemented monthly roster for deployment
- Implemented database to track holiday plans with aimed to better plan the resources
- Implemented stock sheets with clear definitions of items and stock available. Ensure that all movements are recorded. Result in cost saving of USD 10, 000 per annum
- In charge of recruitment advertisements for organizations
- Conduct phone and face to face interview with candidates
- Specialized in selecting suitable candidates matching the clients’ requirements
Conduct lessons for children with special needs in ensuring that the child is able to perform with minimal guidance. Access child's ability, achievements, set backs to be discussed with the parents and share the next course of actions. Validate individual child based on the interaction and ability to perform lessons with minimal support. Conduct psychological analysis on individual children.
Evaluates electrical systems, products, components, and applications by designing and conducting research programs. Applying knowledge of electricity and materials. Confirms system's and components' capabilities by designing testing methods, testing properties.