Sylvia Talaat

Administration Secretary at Savoy Sharm El Sheikh Hotels & Resorts

• Egypt - Sharm el Sheikh
• May 2010 to March 2017

 Collecting and distributing the daily postage from or to the management and other department heads.
 Typing of all memos, telexes, reports and letters requested by the department head.
 Following the staff vacation plan, preparing all holidays and sick leave forms for the staff.
 Attending the department head's meetings and recording all remarks and minutes.
 Follow up the monthly cash flow of the department.
 Executing any new system could be issued by the department head.
 Prepares stationary requirements / requisitions and keeps control of all stationary.
 Responsible for follow up and arranging of the appointments and telephone calls for the department head.
 Responsible for maintaining an updating filing system in the department
 Records all work carried out.
 Responsible for the office area to be clean and tidy all the time.
 Responsible for compliance with the hotel's health and safety policies.

Guest Service Center Agent at “Savoy Sharm El Sheikh Hotels & Resorts” - for one year "2010 - 2011".

 Preparing work area (welcome letters, towel cards, keys, computers, .etc.).
 Be fully aware of group product knowledge and to use the knowledge for the operational need.
 Arrange breakfast boxes, late dinners, lunch replacements for the guests.
 Conduct qualified guest profile.
 Perform cashier related functions like posting charges to guest accounts, raising paid out's.
 Handling guest billings / payments / Post charges to guest accounts as designated.

 Comparing the HK report on room occupancy with system and reporting any discrepancy.
 Attend to guest: inquiries, complains and record them in the system and informing the superior.
 Follow pending issues with travel agencies or other outlets.
 Filing the shift reports, RC, forms, checks.
 Report any unusual occurrences or requests to the manager.
 Prepare -when on night shift - night reports.
 Maintain cash flow accurate and ensure that it’s balanced at the end of each shift.
 Ensure personal and desk appearance is up to standard.
 Follow and work according departmental and hotel Policy and Procedures.