sylviah otieno

• Managed workforce operations including scheduling, shift coordination,
and service delivery for multi-staff healthcare teams
• Coordinated onboarding and orientation of new hires, supporting
training readiness and compliance standards
• Supported internal training processes by tracking attendance,
maintaining records, and assisting with staff development initiatives
• Ensured compliance with Medicaid and regulatory requirements,
maintaining audit-ready documentation
• Oversaw payroll preparation and timekeeping accuracy for consistent
and compliant compensation
• Developed SOPs and improved administrative workflows, increasing
operational efficiency
• Monitored budgets and supported reporting for leadership decision
making
• Acted as a communication liaison between staff, leadership, and
external stakeholders

• Managed high-volume client interactions while ensuring compliance with insurance regulations
• Maintained CRM systems and supported reporting for performance tracking
• Delivered clear, professional communication to resolve client issues efficiently

• Supported communications, event coordination, and stakeholder
engagement
• Assisted in producing professional communication materials and
reports
• Contributed to internal documentation and organizational development
initiatives