Project manager- Quality and Business Operations
Mobile Doctors
Total years of experience :21 years, 2 Months
The role involves planning and implementation of efficient telemedicine center operational strategies and best practices, improve systems and processes, implement total quality management and continuous improvement programs, manage clinical/non-clinical support staff and is responsible for running the telemedicine center at an operational level to deliver outstanding clinical services and patient experience.
SAMC are designer clinics in the Emirate of Dubai.
SAMC have 3 branches located in the center of Dubai’s commercial and residential
districts, offering services in 15 specialties in preventive, curative and cosmetic services.
Some of the services SAMC specializes in include Dermatology, Dentistry, Pediatrics
and Homeopathy.
Current responsibilities played include:
Business Operations:
* Envision, scan, monitor and plan day to day business operations of the clinic
* Making sure all the payments are collected and reported on daily basis
* Ensuring consistent High Standards of service and commitment to quality
* Overseeing and executing the successful management of the entire Business
development process.
* Vendor management
Personnel Management, Training & Coordination:
* Oversee Licensed Clinical Staff adherence to Clinic programs, protocols, quality
assurance, guidelines and ensure current licenses are in good standing.
* Interview, negotiate and recruit clinical as well as non-clinical staff
* Train, supervise and evaluate Clinic Assistants and Receptionist.
* Job profile and system training for new recruits.
* Assess the performance of staff and Doctors, to formulate policies to improve
them.
* Coordinate and document staff trainings, continuing education and staff meetings.
* Serve as liaison between Managing Director and other Clinical Staff.
* Maintain current personnel information in clinic records
* Ensure Clinic employees licenses, CPD and Mandatory Training is maintained as
per Clinic and Dubai Health Authority requirements
* Solving HR grievances and issues of staff members coming in line.
2
Medical Marketing and PR:
* Planning and executing marketing initiatives
* Creating standardized marketing practices and procedures, and specific advertising
and PR plans to achieve organizational goals and objectives
* Planning and executing CME events to increase awareness of clinic services and
improving referrals
* Increasing organizational awareness through marketing initiatives
* Creating and maintaining the organization’s brand
* Promote the company’s image by all available means (ATL and BTL activities) -
Flyers, print media, Radio and TV
* Planning CME events to increase awareness of clinic services and improving
referrals.
* Liasoning with Insurance Companies for Network Inclusions and with other
clinics for referrals.
* Locating opportunity and identifying, marketing and closing new accounts in
accordance with corporate goals.
* Lead generation, Credential pitch, evaluation, account management, follow up,
develop proposals, negotiation and closing agreements.
* Developing and revamping company website
Patient Care:
* Consult patients, diagnose and explain patients about the type of ailment and
prognosis
* Redress patients complaints related to treatments and advice
Clinic manager cum project manager cum consulting homeopath. Responsible for running many areas of medical establishments and breaking down
and delegating tasks when appropriate. An ability to consume, absorb and analyze large
amounts of information.
Key roles listed as follows:
Business management and development:
* Envision, scan, monitor and plan day to day business operations of the clinic
* Making sure all the payments are collected and reported on daily basis
* Ensuring consistent High Standards of service and commitment to quality
* Overseeing and executing the successful management of the entire Business
development process
Program, Systems & Procedures/Protocols Management:
* Develop, implement, maintain and revise systems/procedures to ensure
compliance with Department of Health Service.
* Maintain all medical protocols, records and provide for updates as necessary.
* To ensure system check and compliance of all the statutory and regulatory
requirement
* Participate in ongoing quality assurance review activities.
3
* Arrange, participate in and document Management review meetings.
* Attend trainings or meetings as directed.
Purchasing & Inventory control:
* Purchase medical supplies.
* Supervise the maintenance of inventory, storage areas, and emergency kit.
* Arrange for routine equipment servicing and prompt repairs when needed.
* Meet with vendors and assess new products or changes to clinic systems.
Marketing:
* Promote the company’s image by all available means (ATL and BTL activities) -
Flyers, print media, Radio and TV
* Developing and implementing the strategic, marketing, promotion and Business
plan
* Key role in introduction of company's self-care products in UAE market.
* Building a comprehensive medical marketing plan.
* Develops annual marketing plan in conjunction with sales department, which
details activities to follow during the fiscal year, which will focus on meeting
Organization’s objectives
* Liasoning with insurance companies for Network Inclusions and with other
clinics for referrals.
* Locating opportunity and identifying, marketing and closing new accounts in
accordance with corporate goals.
* Lead generation, Credential pitch, evaluation, account management, follow up,
develop proposals, negotiation and closing agreements.
Patient Care:
* Consult patients, diagnose and explain patients about the type of ailment and
prognosis
* Redress patients complaints related to treatments and advice
Other:
* Informing HR /infrastructure requirement to concerned authorities
* Health, Safety and Environment Officer
* Other duties as assigned by Managing Director.
Ensuring overall smooth functioning of the clinic
* Envision, scan, monitor and plan day to day business operations of the clinic
* Making sure all the payments are collected and reported on daily basis.
* Consult, diagnose and Prescribing for patients
* Responsible for improving cure rate and patient satisfaction.
with The Apollo Clinic(An initiative by the Apollo Group of Hospitals) as
Executive Operations at Nasik.
Profile: Managing day-to-day activities and ensuring the smooth functioning of the clinic.
Key Roles:
* Responsible for smooth execution of training programs and events
* Responsible for providing administrative support
* Providing responses for quotation for internal service teams as well as external
clients.
* Overseeing the smooth implementation of the project, from set-up to fully
functional clinic.
* Monitoring compliance with the Franchiser's quality control standards in
operations.
* Managing operational tasks, for/with other operations departments like marketing,
business development and reporting to the center manager.
* Ensure quotes collated from fieldwork suppliers are timely, accurate and
competitive.
* Perform quality control checks/audits on and identify any training requirements.
* Assist with regional operational tasks as required from time to time.
* Interview new recruits and fill in position as per requirements.
Consulting Homeopath, independently handling dermatology, respiratory, gastric and general medicine cases successfully
MBA- healthcare services
Clinical Research (PGDCR),