Valery Tabi

• Delivered world-class service to 1000+ daily guests across rides, F&B, and
retail zones.
• Increased departmental revenue by 22% through strategic
upselling of VIP packages and photo products.
• Enforced ride safety protocols and managed emergency
procedures with 100% compliance record.
• Trained 15+ new hires on SOPs, reducing guest complaint rate
by 35%.

• Coordinated logistics for childrens birthday parties and school
group visits, 50+ events/month.
• Supervised play zones ensuring safety standards for 200+ kids
daily, zero incidents reported.
• Managed party setup, F&B service, and guest entertainment
from booking to checkout.
• Handled cash/POS transactions and daily reconciliation with
100% accuracy.
• Built rapport with parents, driving 40% repeat booking rate for
parties.

• Front Desk & Guest Reception: Welcomed guests daily, provided
information on services, facilities, and park operations with a professional and
friendly approach.
• POS & Cash Handling: Processed ticket and retail sales via POS system,
handled multi-currency payments, cash reconciliation, and balanced cash
drawers at shift start/end.
• Phone & Email Support: Managed high volume of guest inquiries via phone
and in-person, provided accurate information, and coordinated with
departments to resolve requests.
• Complaint Resolution: Addressed guest concerns professionally and
efficiently, achieving high guest satisfaction scores by following company
service standards.
• Scheduling & Queue Management: Managed guest entry flow, coordinated
queue lines, and ensured smooth operations during peak hours.
• Upselling & Product Knowledge: Proactively promoted F&B, merchandise, Fast Pass upgrades guest experience revenue.
daily reports, strict safety, hygiene, and company SOPs.