tafawl Ibrahim, Customer Service Representative /call center agent

tafawl Ibrahim

Customer Service Representative /call center agent

Zain - Sudan

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Banking
Experience
4 years, 3 Months

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Work Experience

Total years of experience :4 years, 3 Months

Customer Service Representative /call center agent at Zain - Sudan
  • Sudan
  • December 2019 to February 2024

Handling 250 calls during working hours efficiently, addressing customer issues, managing 100 customer emails, assisting with bill payments, restoring service, all require good organization, effective communication, and attention to detail. registering more than 150 SIM cards or mobile connections

Customer Service Representative at Zain - Sudan
  • Sudan - Khartoum
  • December 2019 to February 2024

Handling 250 calls during working hours efficiently, addressing customer issues, managing 100 customer emails, assisting with bill payments, restoring service, all require good organization, effective communication, and attention to detail. registering more than 150 SIM cards or mobile connections

Education

Bachelor's degree, Banking
  • at Sudan University Of Science And Technology
  • December 2017

financial and banking sciences are a specialized scientific field aimed at providing students with diverse knowledge and applied skills that adequately qualify the modern business environment

Specialties & Skills

Customer Centricity
Client Handling
Customer Interaction Management
Customer Orientation
time mangement
problem-solving
attention to detail
software proficiency
communiction
account support

Languages

Arabic
Native Speaker
English
Intermediate

Training and Certifications

international computer licence (Certificate)
Date Attended:
March 2018
Valid Until:
April 2018

Hobbies

  • reading books
    i have been honored as the exemplary employee at zain mobile company Certainly, please provide more details about the issue your customer is facing. I'll assist you in effectively engaging with the customer and providing the necessary information to resolve the problem.