VP - Digital Services Manager
National Commercial Bank
Total years of experience :22 years, 0 Months
Western Province
Public Relation Management, Branding & Media Management, Goverment Relations, Accomodation & Offices Management, Transportation & Catering Mangement
- managing portfolios of 56 branches RM's and RO's (male & female)
- ensure availability of reaching target elements for affluent customers
- involvement in target distribution among branches and employees
- provide full support and follow up to branches in order to execute affluent program successfully
- expanding portfolios base by extracting new clients
- enhancing current customers base and cross selling operation enforcement
- meet and create customer's investment and financial needs
- establishing staff capacity model with efficient utilization of the model been produced
- speed up customers complaint resolution process and finding root solutions
- support the implementation of the operation for value projects, reports and portfolios
- reached the highest score among Saudi banks in mystery shopper and service quality evaluation in 2010 survey
- ensure alignment with key business partners (e.g. finance, HR, IT, compliance, sales, etc..)
- assist in creating second rows of staff for managerial positions
- report a succession plan to regional manager
- handling portfolios of VIP (retail & corporate) clients
- apply relationship management concepts and standards
- candidated and completed the CPFP program
- full responsibility for two separate periods of commercial market branch and main branch in Khamis Mushait
- managing entire branch's employees, operations, sales and services
- in 2005 achieved the highest mark in compliance and audit evaluation for the first time in the previous main branch's history
- handling requests and operations of 17 branches regarding trade finance
- follow up and control all client's requests:
letters of credits (LC's)
letters of guarantees(LG's)
collection documents
- candidated and completed Riyad Bank one-year program at the institute of banking in Riyadh
- follow up and control customer's investment requests raised by 17 branches
- took fundamental training courses about investment and the bank's funds
- supply reports and achievements to all branches
- provide periodic reports to regional manager