طه ربعي

Hardware: Installation, Maintenance and Support.
Device and User Management through Microsoft 365 Admin Services
High-level support up to 1200 employees for end users at the hardware and software level
and dealing with them and the development team and the product owner.
Admin in CRM system management
Receive many tasks and projects in the R&D phase by jira
Software development.
Manage committee activities, research and project development and
Maintenance
Technical writer Documentation CRM System from A to Z with web design (HTML, CSS, JS )
security: Antivirus (EDR -Thred down, mail-security)

I am excited to submit my application for the IT Support Technical & System Administrator position at National Express IT Finance Company & Xeleration IT Company.
With a strong background in providing technical support and troubleshooting services, I believe I would make a valuable addition to your team.
As an experienced IT professional, I possess excellent technical skills in troubleshooting and problem-solving, as well as a passion for delivering top-notch customer service.
I have a proven track record of providing technical assistance to end-users in various settings, including corporate environments, educational institutions, and healthcare facilities.
My experience has equipped me with a wide range of technical skills, including hardware and software troubleshooting, network configuration, and system administration
Additionally, I am well-versed in various operating systems, including Windows, MacOS, and Linux. Throughout my career, I have consistently demonstrated exceptional communication skills and the ability to explain technical concepts to non-technical individuals.
I believe that effective communication is key to building strong relationships with clients and colleagues, and I strive to always communicate clearly and effectively
I am excited about the opportunity to bring my technical expertise and customer service skills to the team at National Express. Thank you for considering my application. I look forward to the opportunity to discuss my qualifications further.

Hardware: installation, maintenance, and support.
Network: cabling, configuration and troubleshooting.
security: Firewall, SEIM, Antivirus
software: O365 Administrator, VMware.
High-level support for end users on both hardware and software levels.
Server installation and configuration.
Active Directory Administration.
Responsible for IT server room installations and connectivity.
Feedback for performance improvement.
Manage network servers and technology tools.
Operation - Upload Settlement/Payment Files
• Settlement/Payment Files on Online & Prime system.
(TSYS) Prime/Online Card Personalization
• Card Embossing. - Card Encoding.
Administration/Operations on CMS (Card Management System)
• End of Day Cycle. - Parameter Changes.
Operations on Banking System
• End of Day Cycle. - Kill (Terminate) Session. From infrastructure, project management, and fixing system
• related problems, Starting
• I have received many tasks and projects in the research and development phase.
• Member of committees Activities, research, and development of the project and maintenance.

Train staff and users on system software.
Troubleshooting devices (software & hardware).
Conducting follow-up and control by giving authority to employees.
Completion of a server booth from A to Z.