Senior Sales Representative
Ethiopian airlines
Total years of experience :15 years, 11 Months
• Undertake sales works in the solicitation of passenger/Cargo business for the airline.
• Assists Area Manager/Traffic & Sales Manager in sales related matters.
• Makes sales calls on prospects to solicit business and to attain sales objectives.
• Analyses and evaluates the travel needs and revenue potential within area.
• Collects and complies market information periodically to analyze ETHIOPIAN competitiveness and the performance of travel agencies.
• Closely works with travel Agencies to make sure that ETHIOPIAN service are well promoted and its fares are competitive.
• Reports market activities of competitors.
• Ensures that all potential sources of revenue are provided with the necessary information about ETHIPIAN services and its competitive advantages.
• Recommends areas where advertising and promotional support is required to achieve sales objectives.
• Plans and prepares territorial call patterns for solicitation of business.
• Assists important customers in travel plans and in their arrival departure processes.
• Recommends special market fares when appropriate.
• Follows-up travel needs of accounts.
• Prepares individual file for major accounts and maintains periodical evaluation to determine the status and profile of customer.
• Presents recommendation and suggestions for appropriate action regarding the appointments or cancellation of commission sales agents.
• Classifies the type of customers according to their business nature.
• Participates in important trade fares and exhibitions.
• Assists Area manager/Traffic & Sales Manager in handling sales related matter.
• Adhere consistently to the airline safety and security policy and procedures through identification and mitigation of operational hazards and related security risks and implements all precautionary actions / measures / processes, etc.
• Reservation & ticketing processes & rules.
• BSP operation.
• Cargo Reservations.
• Coordination with Customers Service / Claims department at Head Office.
• Handling group request.
• Acted several times as traffic and sales manager.
• Handling the network base and communication IT at King Khalid Airport, Riyadh.
• Setting up the network and connection to communicate with each airport nationally.
• Managing system data and controlling the servers.
• Administrating the operation system and securing network lines.
• Improve and update the software for better use.
• Supporting technically airlines’ members for booking flights & checkpoints.
• Managing and directing the IT team members.
• Interacting with airlines’ supervisors on daily basis to make sure all the needs & requirements are met and controlled well.
• Install and maintain saber for airlines like (Ethiopian airline, Oman and Pia).
• Participated in (SITS BRS) system training.
• Interacting with distributors on daily basis to brief our strategies & requirements to push sales & improve the quality of the services.
• Implementation of budgets and targets.
• Participating in planning the annual promotions.
• Managing, supervising and controlling sales team to ensure standards are carried out.
• Microsoft Certified Professional, (MCP) • Microsoft Certified Systems Administrator, (MCSA) • Microsoft Certified Systems Administrator Messaging, (MCSA: MESSAGING) • Microsoft Certified Systems Engineer, (MCSE) • Cisco Certified Network Associate, (CCNA)