Relationship Officer
Deem Finance
Total years of experience :12 years, 2 Months
• Organizing & conducting sales visits to demonstrate and present Loan Products.
• Establishing new business and identifying potential clients.
• Maintaining accurate records and building healthy relationship with clients.
• Attending trade exhibitions, conferences and meetings.
• Reviewing sales performance and making sales strategy.
• Negotiating contracts & packages and aiming to achieve monthly targets & KPIs.
It’s an inbound project by Warid Telecom in which the top revenue generating customers of company catered on the highest priority for the resolution their complaint for the better customer’s satisfaction and immediate response to their feedback
Performed duties at adhoc basis and as a backup Supervisor
•It’s a Complaints Project by Warid Telecom in which the chronic complaints of the customer are handled on priority basis. Provide immediate solutions to the customers on their complaints regarding Network, Product, Documents (Bills & tax certificates) delivery, work closely with the other departments to provide the faster solution. As a team leader data handling / distribution, reporting (reflecting time utilization and workload trends and proposals for best outcome) and Forecasting based on the gathered data to the HOD on daily, monthly and Quarterly basis.
It’s a special project by Warid Telecom in which we provide corporate services at individual level of high end users of our company. Provide priority services to company’s top 10, 000. Collaborate with Project Care Manager to create strategic plans to enhance customer satisfaction and increase service levels with other departments for rectification of numerous issues and their follow ups.
Processed instructions, answered quires, responded to concerns, and escalated delicate situations with professionalism and sensitivity.
Guided & sold services bank loan products.
•Remained apprised on all current policies, procedures, promotions, products.
•Ensured assigned KPI’s set by department & required standard of quality.
•Managed and maintained constructive and effective relationships with customers& vendors.
Dissertation: Effect of Promotional techniques on market share (A study of Warid Telecom for Digitalization through enterprise SMS).