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Mohammad Taihan Mina, Virtual Assistant

Mohammad Taihan Mina

Virtual Assistant·shopoverstacked

Bangladesh

Diploma, Civil Construction And Civil Engineering

Work experience

Total years of experience: 8 years, 5 months

Virtual Assistant

March 2022 - Present

shopoverstacked

Manila, Philippines •Remote

March 2022 - Present

*Fiverr - Freelance Virtual Assistant & Customer Support Specialist**

• Provided virtual assistance and customer support services to site clients.
• Performed accurate data entry, web research, CRM updates, Product upload and file management.
• Managed email communication, live chat support, taking orders form social Media.
• Maintained high accuracy, met project deadlines, and ensured client satisfaction through professional and reliable service.
• Maintain client satisfaction and make sure received product on time.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Executive – Archive Department

January 2018 - January 2022

Concord Group of Companies

Dhaka, Bangladesh

January 2018 - January 2022

• Organized Real Estate and Export and Import data efficiently.
• Converted and processed all data into the E-Filing system using ERP.
• Organized physical and electronic documents efficiently.
• Maintained confidential records and ensured data security.
• Coordinated document retrieval and filing activities.
• Assisted departments in archive-related requirements.
• Developed archive filing systems and operational procedures.
Company industry:
Real Estate

Education

Northern Science & technology Institute

May 2023

May 2023

Diploma, Civil Construction And Civil Engineering

Bangladesh

GPA (point): 3.39 out of 4

GPA (point): 3.39 out of 4

Fultola Re-Union High School

January 2007

January 2007

High school or equivalent, Art

Bangladesh

GPA (point): 2.94 out of 4

GPA (point): 2.94 out of 4

Skills

Customer Service Skills
Expert
Customer Service Skills
Expert
Data Entry
Expert
Data Entry
Expert
Digital Marketing
Intermediate
Digital Marketing
Intermediate

Languages

English

Intermediate

Hindi

Intermediate

Training and Certifications

Training
Digital Marketing Nano Course
Udacity
Apr 2024