IT Assistant Engineer
Huawei Technologies Pakistan
Total years of experience :4 years, 4 Months
# As a team lead responsible for managing service desk team.
# Manage IT Service Desk ticketing system & provide IT support globally.
# Experience in automated OWS based IT service desk ticketing management systems.
# Experience in handling Huawei Cloud Platforms, Windows Server 2012 R2, windows Server 2016.
# Managing centralized based endpoint security solutions. (EDR, Antivirus Server & Screen Recordings Audits).
# To manage and implement security standards like bit encryptions & compliant applications.
# Managing system upgrades (patches upgradation) & migrations of projects where necessary.
# Experience in Active directory polices & users management, FTP, PMP, RDP, RMM tool (ServiceDesk Plus).
# Monitoring & reporting health status of all IT components and make sure 100% compliance.
# Handling Emergency drills across company (BCP & DRP).
# Experience in IT Audit ensuring authorized user access, Network safety, Compliance Tools, Antivirus polices.
# Troubleshooting of Systems, Servers, Huawei Cloud, Networking, VPN, Proxies, Outlook, Software & Hardware.
# ITIL knowledge. Deals with user request and trouble tickets by following ITIL techniques.
# Work in shifts in a 24/7 support team by providing technical support globally.
# Self-Learner / wikis for resolving technical issue.
# Highlighting the problematic issues and escalating them to core IT team.
# Prioritizing tickets/ incidents and routing them to concerned department.
# Responsible for tickets creation, prioritize, escalate, track and close the ticket as per defined SLA.
# End user Support.
# Setting up/ enabling and disabling accounts for users. Active Directory.
# Deals with computer users & advise them on possible solutions.
# Experience in migration & administration of Microsoft office 365 tools.
# Maintain data of all IT Assets, manage IT inventory.
# To manage the vendors SOPs, SLAs and renewal in timely manners.
# Keep in touch with new technologies & trends & bring improvements.
# Check all systems hardware timely, check safety measures and replace components where necessary.
# Maintaining records of software licenses, assets management.
# To help in Audit and assist in implementing the necessary action to resolve compliance issues.
# Deal with ongoing projects of mapping, web development and dealer management system.
# Experience in managing and troubleshooting Emailing Systems like Google Workspace, Exchange, Office 365.
# Arrange video conferencing for Board of directors’ meetings.
# Provide support including procedural documentation and relevant reports.
# Deal with Handling/Taking of IT components, buyback, & maintain record of IT components.
# Hands on experience of maintaining IT Assets inventory list and support.
# Installation & configuration of computer hardware, software, systems, printers, providing daily support.
# Troubleshoot system diagnosing and solving hardware or software faults.
# Answering phone calls and emails, addressing technological problem arise.
# Support experience on Microsoft Office365, Windows 10, Teams, and SharePoint Online.
# Maintenance of IT components locally as well as with vendor.
# Responsible of handling the backup data tapes.
