IT Director
D360 Bank
Total years of experience :8 years, 10 Months
Oversee IT Operations for the digital bank, including Applications, Cloud
Infrastructure, Data Center Infrastructure, DevOps, end-user platforms, IT
Service Management and Site Reliability Engineering.
Ensure early involvement in new initiatives and product development to oversee
the build of necessary cloud infrastructure and other dependencies, embedding
operational readiness requirements from the start.
Partner directly with the bank executive management to set the OKRs for IT and
lead the IT strategy execution to help mitigate issues or blockers.
Work closely with the business, IT development, and information security
departments for the rollout of various bank-wide initiatives, strategies, and
processes.
Lead the agile and IT Service management processes along with information
security and risk management initiatives as a key founding leader of the digital
bank.
Led the team responsible for running the IT Platforms for Saudi Payments, focusing on national payment services, including mada (National ATM and point of sale network), SARIE (National Interbank Transfer), SADAD (National
electronic bill presentment and payment), and Apple Pay (mobile payment and
digital wallet service).
Monitored service delivery to ensure compliance with budget, quality standards, and customer requirements, focusing on optimizing system performance and customer satisfaction.
Led technical projects from conception to completion, collaborating closely with
customer-nominated representatives to ensure objectives were met and exceeded, fostering a strong, customer-focused relationship.
Provided leadership and consulting on specific operations activities and projects that were part of the SADAD payment system's engagement.
Developed and managed new IT Service Management processes compliant with
ISO 20000 standards, alongside crafting disaster recovery procedures for SADAD Payment Systems.
Managed the technical aspects of merging SADAD Payment Systems with the General Department of Payment Services of SAMA to form Saudi Payments.
The program involved completing three courses focused on enhancing leadership skills, strategic planning, and organizational management. The coursework included real-world case studies and interactions with industry leaders, providing practical insights and advanced expertise.
Focused on strategic planning, IT system development, and implementation. Combined technical expertise with managerial skills to oversee IT operations, drive digital transformation, and manage complex projects.
The program specialized in electronics within electrical engineering, providing comprehensive knowledge in microelectronics, computer systems, communications, power, and control. Strong foundation in both theoretical and practical aspects to manage and innovate in various tech-driven environments.