Visa Officer
Australian Embassy
Total years of experience :3 years, 11 Months
• Dealing with different visa sections : Visit, Tourism, Business, Refugees and family applications either papered or online applications.
• Manage a high volume visa processing and decision making workload with limited supervision and in accordance with work group, office and departmental requirements and priorities.
• Dealing with visa applications starting from: reading application, making assessments and case notes, analyzing, studying, integrity checking and ending with making decision for these applications either Granting Visa or Refusing Visa.
• Undertake all necessary checks and investigations, including use of departmental information systems, to determine the decision of visa applications.
• Responsible of visa applications correspondence by editing and sending grant and refusal letters to applicants.
• Provide services to clients that are timely, accurate and professional
• Effectively manage client enquiries, as well as urgent, sensitive and complex cases, escalating to supervisors when necessary by dealing and contacting with applicants about their queries and missing requirements by phone, email and in person
• Registerating New refugees applications on system
• Attending Iraqi refugees interviews with the Australian refugee team leaders
• Interpreting and translating full interviews to the Australian team leaders assisting them in refugees assessments
• Checking all required requirements needed in Family applications with editing case notes on system
• Assisting in translation german documents in Study Visa Section
• Archeiving all papered applications
• Taking full different intense trainings on Visa different sections, Visa officer tasks, integrity, behavior and standards of Visa officer
• Work collaboratively with the team to ensure quality, client service and output targets are met
Analyze the applications of prospective students based on standard admission policies and countries education system.
Interview with students for documents and to understand their objectives and background with follow-up for any enquiries through direct meetings, phone calls and emails .
Applying for different universities and helping students in universities enrollments and acceptances.
Preparing students for Embassies interviews with visa file and all required documents they need in interviews.
Participating in educational events as representitives for the office with marketing and consulting students for our services.
Calling Customers, checking up with them their orders and coordinating
with Aramex delivery process.
Translation Missions
Following up with customers through social media pages
Making interviews with students who are interested to study in Germany.
Providing academic services for students who want to pursue their study in
Germany.
Explaining Bachelor and Master Programs in Germany’s universities to
students.
Answering all students’ inquiries about studying in Germany and living
there.
Marketing services to enhance company existence in the market.
Meetings with companies and universities offering our services.
Renaming, translating and describing the goods which are shown on website.
Compiling and modifying databases with Excel.
Attending and writing reports on AmCham meetings and event.
Contributing to the monthly newsletter for members.
Updating AmCham's social media platforms (Facebook, Twitter, LinkedIn).
Translations
Registeration matters- Dealing with customers -Media editor
• Teaching a group of kids between 9-12 years at the Kids and Youth Languages Department covering the main language skills: speaking, listening, reading and writing through an atmosphere of pictures, songs, playing and learning
Sept 2009 - Jun 2013 University of Jordan Amman-Jordan
BA degree in German/English Language
GPA: 3.37/4
(Very Good)
(Being ranked as the first among school students & got the
3rd Rank in Private Education Directorate-Amman)
Third Secondary, Art Stream
(Being ranked as the first among school students & got the 3rd Rank in Private Education Directorate-Amman)