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Talal Alamri, Senior Associate IT service and operations

Talal Alamri

Senior Associate IT service and operations

ٍSEVEN.sa

Location
Saudi Arabia - Riyadh
Education
Diploma, IT Systems Support
Experience
7 years, 0 Months

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Work Experience

Total years of experience :7 years, 0 Months

Senior Associate IT service and operations at ٍSEVEN.sa
  • Saudi Arabia - Riyadh
  • My current job since September 2021

Senior Associate IT service and operations

IT Support Engineer at Saudi Research and Publishing. Co
  • Saudi Arabia - Jeddah
  • December 2017 to September 2021

Helps in resolving technical issues within different components of computer systems, such as software, hardware, and other network-related & IT-related problems, responsible for the smooth operation of computers & systems also ensure that users get the maximum benefit from them.

IT Support - Team Lead ( Assigned ) at Saudi Research and Publishing. Co
  • Saudi Arabia - Jeddah
  • July 2018 to September 2021

Leading and mentoring the Technical Support Team, performing scheduled staff reviews, communicating, and adhering to new procedures, policies, and goals. Establishing, recommending, and implementing policies to ensure quality, timely, and efficient design of user-oriented services.

IT-Helpdesk at Almajal G4S. Co
  • Saudi Arabia - Jeddah
  • November 2017 to December 2017

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Response to queries, runs diagnostic programs, isolates problem, and determines and implements solutions.

Job Training at Neproplast. Co
  • Saudi Arabia - Jeddah
  • August 2017 to August 2017

Job Training in Information Technology Department ..

Job Training at Saudi Air Navigation Servers. Co
  • Saudi Arabia - Jeddah
  • March 2017 to March 2017

Job Training in Information Technology and Support Services Department ..

Job Training at Saudi Airlines. Co
  • Saudi Arabia - Jeddah
  • January 2016 to January 2016

Job Training in Information and Communications Technology Department ..

Education

Diploma, IT Systems Support
  • at International Technical College At Jeddah
  • August 2017

Diploma in IT Systems Support

Diploma, IT Technical Support
  • at Laureate International Universities
  • April 2016

Associate Diploma Degree in IT Technical Support

Specialties & Skills

Problem Solving
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IT Infrastructure Management
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IT Asset Management
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Windows Server Administration
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Network
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COMPUTER HARDWARE
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RESEARCH
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TECHNICAL SUPPORT
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SERVERS
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SUPERVISORY SKILLS
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CRITICAL THINKING
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INFORMATION TECHNOLOGY
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LANGUAGES
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Windows Server
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IT Management
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Languages

Arabic
Expert
English
Intermediate

Training and Certifications

iso 20000 ITSM (Certificate)
Date Attended:
February 2021
ITIL4 (Certificate)
Date Attended:
December 2020
(KEA) Cambridge Key English (Certificate)
Date Attended:
April 2015
(CIT) Cambridge Information Technology (Certificate)
Date Attended:
July 2016
SMART FM System (Certificate)
Date Attended:
December 2017
Cambridge English Test (Certificate)
Date Attended:
May 2017
(PET) Cambridge Preliminary English (Certificate)
Date Attended:
July 2017