Manager Talent, Resourcing & Organizational Development (TROD) Middle East and North Africa
Human Resources Department
Total years of experience :12 years, 8 Months
Manager Talent, Resourcing & Organizational Development (TROD) Middle East and North Africa
Human Resources Department August 2012 - Now
Reporting to Regional Head of TROD
Responsible for planning and executing Regional HR's Talent and Organizational Development Agenda for the Middle East and North Africa:
• Regionalizing Group Strategy, designing commercially-compliant, regionally-appropriate and business-relevant policies and programs for the relevant business and specialist area.
• Responsible for the Regional Diversity and Inclusion Agenda and for translating it into region-wide actions, including awareness strategies and educational tools to challenge mind sets in coordination with other stakeholders.
• Responsible for driving the Regional Employee Engagement Proposition including managing relevant surveys and providing businesses/countries with the required tools/educational material and specialized support to manage and deliver on their engagement objectives.
• Currently responsible for a region-wide project to launch an Employee Recognition Scheme, including managing various stakeholders in the context of different laws and regulations per country.
• Currently responsible for a project for launching a region-wide initiative on "Employee Wellbeing", including managing various stakeholders in the context of different laws and regulations per country.
• Responsible for the Talent and Organizational Development agenda for Global Functions and Technology Services including driving the Regional TROD agenda and selling it to HR Business Relationship Managers through the deployment of relevant commercially advantageous and fully compliant policies and processes.
• Asses the effectiveness of Regional TROD initiatives, ensuring suitable return on expectation within the business and continually improving policy and processes
• Regionally manage project and financial planning and control of relevant initiatives, working with Business Support.
HSBC BANK EGYPT
Manager TROD (Talent, Resourcing & Organizational Development) & Employee Relations
Human Resources Department July 2011 - July 2012
Interpret Group TROD strategy, translating it into local TROD actions that flow from Regional/Group TROD Strategy in designing and implementing commercial, compliant and business-relevant practices. Additionally, continuous research of best practice and keep abreast of legislative and market change to provide direction and advice to HR and the business consistent with minimising risk to the business and maximising people capability.
• Interpret Group strategy, designing commercially compliant and business-relevant policies and programs for the relevant business and specialist area.
• Act as the Employee Relations Lead and responsible for the initiative of aligning HBEG Policies with the Region while ensuring full compliance to relevant local Laws and procedures and reaching the most effective set up for the policies that conforms to all governing laws and policies, be it local, Regional or Group.
• Responsible for HBEG's Resourcing Cycle both internally and externally, including sharing best practices with the Region and regular monitoring of the process to ensure continuous process enhancements with the aim of establishing a more efficient Resourcing framework.
• Ensuring that HBEG's Resourcing Cycle remains in full conformance to local Laws (Egyptian Labor Law), Regional Policies and Group Governance Framework.
• Understand the relevant business environment and engage with Generalists in providing strategic services aligned to the business agenda
• Manage the implementation of the key TROD services and coordinate key strategic processes, working through Generalists to interface with the business
• Support the application of Group-wide TROD guidelines, frameworks, toolkits and methodologies.
• Appointed as the Secretary to HBEG People Committee.
• Establish and sustain effective partnerships with TROD teams, Generalist teams, HR Service Delivery and Business Support to enable delivery of 'One HR'
• Enable TROD Specialists and HR Generalists to facilitate key people discussions and decisions with the business through provision of TROD guidelines, frameworks, tools, coaching and support
• Establish and maintain close working relationships with TROD colleagues and Generalists to ensure business managers are provided with timely strategic advice related to area of expertise
• Maintain and continue to develop expert specialist knowledge by keeping abreast of published materials, competitor practice, external Market developments and trends
• Develop appropriate communication programs, with Internal Communications, supporting local/relevant TROD initiatives to realize improved business performance
• Role model behaviors required for delivery of the transformed function, demonstrating the added value of TROD to the business
• Establish and sustain an effective network of business stakeholders to facilitate understanding of the business issues and development and dissemination of ideas.
• Manage the deployment of relevant commercially advantageous and fully compliant policies and processes into the business, working closely with HR Service Delivery to achieve effective implementation
• Asses the effectiveness of TROD initiatives, ensuring suitable return on expectation within the business and continually improving policy and processes
• Manage project and financial planning and control of relevant initiatives, working with Business Support.
• Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
HSBC BANK EGYPT
Promotion: HR Generalist & Manager Engagement & Organizational Development
Human Resources Department Nov. 2010 - June 2011
Managing a Team responsible for:
• Partnering with the Business (Corporate Banking, Retail Banking, Operations and other functions) through brokering HR services and supporting the achievement of business objectives.
• Responsible for ensuring review of existing policies and the development of new policies, procedures and systems to support various business initiatives. This has now become more apparent and pressing in light of the MFV and Customer-Driven initiatives, the consequent Bank's restructuring and the re-organization of various areas.
• Review, update, design and implement organization structures to meet changing business needs by conducting periodic organization reviews to ensure that the jobs and jobholders are tactfully positioned to provide required business focus and organized to ensure best practice.
• Responsible for the Entire cycle of the GPS Survey starting form the Org mapper Design until the Action plans upload no the system, including the educational aspect of the organizational change associated with the new actions taken to improve staff engagement.
• Standardize policies and practices within HBEG as appropriate by the development of clearly defined policy guidelines e.g. MEM RHR Policies, HR Instructions Manual, etc..
• Ensure that HR Policies and Plans are effectively communicated through ensuring that all HBEG staff fully comprehends our formal policies and that any change or amendment is imminently and directly communicated to all of them in a professional and accessible way.
HSBC BANK EGYPT
Promotion: Engagement & Organizational Development Manager& HR Generalist
Human Resources Department Nov. 2008 - October 2010
Managing a Team responsible for:
• Partnering with the Business (Corporate Banking, Retail Banking, Operations and other functions) through brokering HR services and supporting the achievement of business objectives.
• Responsible for ensuring review of existing policies and the development of new policies, procedures and systems to support various business initiatives. This has now become more apparent and pressing in light of the MFV and Customer-Driven initiatives, the consequent Bank's restructuring and the re-organization of various areas.
• Review, update, design and implement organization structures to meet changing business needs by conducting periodic organization reviews to ensure that the jobs and jobholders are tactfully positioned to provide required business focus and organized to ensure best practice.
• Responsible for the Entire cycle of the GPS Survey starting form the Org mapper Design until the Action plans upload no the system, including the educational aspect of the organizational change associated with the new actions taken to improve staff engagement.
• Standardize policies and practices within HBEG as appropriate by the development of clearly defined policy guidelines e.g. MEM RHR Policies, HR Instructions Manual, etc..
• Ensure that HR Policies and Plans are effectively communicated through ensuring that all HBEG staff fully comprehends our formal policies and that any change or amendment is imminently and directly communicated to all of them in a professional and accessible way.
HSBC BANK EGYPT
Promotion: Officer - Policy Development & Career Development
Human Resources Department August 2007 - October 2008
JOB RESPONSIBILITIES:
• Responsible for the process of Policy Development and Policy updating in terms of determining the objective, purpose, the core of the Policy and its benefits, including any local or Group regulations that entail an amendment in the structure of the Policy. HR Policies include Recruitment, Job Rotation, Dress Code, Grievance, Disciplinary, Attendance and Leaves Policies.
• Liaising with HSBC Middle East HR Head Quarters in regard of various issues related to structural standards and implications, job evaluations for new positions introduced to HSBC Egypt, or evaluations pertaining jobs that already exist and has encountered a change in responsibilities, control spans, or accountabilities.
• Drafting HR Strategy, including SWOT analysis and long / short term objectives to be presented for Top management's approval.
• Study the structural framework of the Bank's Departments / Branches in an attempt to eliminate extra layers, duplication of responsibilities, or changes in the size of business that dictate a change in the structure.
• Work to develop restructuring proposals for Senior Management's consent.
• Responsible for developing and executing career development plans, together with Executive and Clerical staff promotion proposals in conjunction with Heads of Business to ensure that the Bank's staff enjoys a clear path for personal and professional growth and development.
• Acts as a project coordinator for any new special project that HSBC HR Headquarters decides to implement in Egypt. Including coordinating with Middle East Headquarters for implementation dates, task distributions, follow up on pending issues and make sure that the project schedule is implemented in due time.
HSBC BANK EGYPT
Senior Clerk - Supervisor Career Development & Resourcing
Human Resources Department August 2003 - July 2007
JOB RESPONSIBILITIES:
Reporting to Human Resources Department Head:
• Responsible for the process of Policy Development and Policy updating in terms of determining the objective, purpose, the core of the Policy and its benefits, including any local or Group regulations that entail an amendment in the structure of the Policy. HR Policies include Recruitment, Job Rotation, Dress Code, Grievance, Disciplinary, Attendance and Leaves Policies.
• Liaising with HSBC Middle East HR Head Quarters in regard of various issues related to structural standards and implications, job evaluations for new positions introduced to HSBC Egypt, or evaluations pertaining jobs that already exist and has encountered a change in responsibilities, control spans, or accountabilities.
• Drafting HR Strategy, including SWOT analysis and long / short term objectives to be presented for Top management's approval.
• Study the structural framework of the Bank's Departments / Branches in an attempt to eliminate extra layers, duplication of responsibilities, or changes in the size of business that dictate a change in the structure.
• Work to develop restructuring proposals for Senior Management's consent.
• Responsible for developing and executing career development plans, together with Executive and Clerical staff promotion proposals in conjunction with Heads of Business to ensure that the Bank's staff enjoys a clear path for personal and professional growth and development.
• Acts as a project coordinator for any new special project that HSBC HR Headquarters decides to implement in Egypt. Including coordinating with Middle East Headquarters for implementation dates, task distributions, follow up on pending issues and make sure that the project schedule is implemented in due time.
HSBC BANK EGYPT
Junior Clerk - Resourcing
Human Resources Department November 2000 - July 2003
JOB RESPONSIBILITIES:
• Participating in the recruitment and selection process, coordinating appointments for potential candidates with Department Heads, determining whether the vacant position is a replacement or a budgeted one, obtain concurrence from HR Head on all the above.
• Working with the payroll team in calculating and computing monthly overtime pay for staff, salary changes, transfers and fully updating the payroll system.
• Responsible for the data entry process on the Peoplesoft Software, which was newly introduced to HSBC Egypt. I was chosen to take the training course for building the database and entering all data related to staff against a pre-set schedule.
University Certificate B.A. Commerce - English Section - Cairo University 1999 Major: Business Administration