Projects Manager
Dubai Health Authority
مجموع سنوات الخبرة :18 years, 6 أشهر
* Participated on managing road map projects by controlling scope, risks and deliverables that support business strategy in collaboration with senior management and stakeholders.
* Provide benchmark and best practices studies that enhance current services to reach global level and participate on regain awards programs.
* Playing key role by managing ISO 20000 re-certification program across IT department and lead necessary expertise to support the organization in establishing, implementing, managing and maintaining an IT Service Management System (ITSMS).
* Work with all business areas to develop and maintain a corporate-wide BCP that addresses business recovery and emergency response management related to Blood donation project also design and implement tests and exercises of the BC plans and crisis management process .
* Support the major incident management team with critical components of the plan in order that they can make decisions in the event of an incident as part of ISO 20000 & 22301 implantation program.
* Identify and make recommendations for solutions to infrastructure obstacles and business challenges.
* Liaise with key infrastructure teams to identify gaps, set recovery time objectives and convey 2 business needs/expectations.
* Provide training on project management methodology, governance and IT standards using Microsoft Enterprise Project management tool EPM.
* Participate on managing the IT operational plan, KPIs, Smart Gov Strategy, quality and excellence along with the organizational strategy and DGEP/4th Generation Excellence program.
* Managed multiple Enterprise level Projects that focused on change management and transformation into automated systems, with a focus on the Information Technology sector.
* Managing multiple Mobile Application implementation and provide consultancy and advice to C--‐Level stakeholders on the transformation from paper to automated systems in Information Technology facilities.
* Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
* Delegate project tasks based on junior staff members’ individual strengths, skill sets and experience levels
* Track project performance, specifically to analyze the successful completion of short and long-term goals
* Meet budgetary objectives and make adjustments to project constraints based on financial analysis
* Coordinate internal resources and third parties/vendors for the flawless execution of projects
* Ensure that all projects are delivered on-time, within scope and within budget
* Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
* Develop a detailed project plan to monitor and track progress
* Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
* Measure project performance using appropriate tools and techniques
* Report and escalate to management as needed
* Perform risk management to minimize project risks
* Create and maintain comprehensive project documentation
Technical:
Microsoft Private Cloud 2012 :
- Preparation and Installation.
- Storage, Network Fabrik and VMM Configuration.
- Creating Virtual Application Packages with the Server App-V Sequencer
- Automating the Deployment of Hyper-V Hosts
- Working with VMM 2012 SP1 and Hyper-V v3 in Windows Server 2012
Windows Server 2012:
- Installation and Configuration
- Active Directory installation and Migration.
- Managing Virtual Machine Movement, Backup and restore.
- Install and configure High availability features (NLP - Cluster)
- Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups / anti-virus reports
- Perform regular security monitoring to identify any possible intrusions
- Repair and recover from hardware or software failures
- Coordinate and communicate with impacted vendors
- Perform on-going performance tuning, hardware upgrades, and resource optimization as required.
- Renewing and maintaining of all application licenses, certificates, hardware licenses etc
Forefront Threat Management Gateway 2010:
- Installation, Configuration and Management.
- EMS and Array configuration.
Virtualization Setup :
- Hyper-v with VMM2012 installation and configuration
- VMware v-Sphere ESXI Implantation and management.
Projects & Management:
- Prepare Technical Infrastructure solution based on Projects requirement.
- Provide Technical documentation supported with
• Technical Charts and Design.
• Implantation Plane and Phases.
• Risk and Change Management process.
• Required man power with responsibility.
• Time and installation Management.
- Hardware selection and Implantation with required functionality.
- Manage system team tasks and responsibility.
Responsibilities
Technical:
Recommends information technology strategies, policies, and procedures by evaluating organization outcomes, identifying problems, evaluating trends and anticipating requirements.
Implement and configure Microsoft Exchange 2007 features
(Mail Box management, Backup and restore procedures, User Management)
Configure Microsoft Threat Management Getaway 2010
- Polices, Publishing, VPN configuration and reporting
- Enterprise Management Server (EMS) Configuration and setup
- ISP load balancing configuration and continuity management module.
Implement IT high availability Virtualization solution using Microsoft Hyper-v, VMware and ESXI Server and services.
Develop backup policy to maintain data availability by installing and configuring Symantec Backup Exec v13 with agent management for Microsoft Exchange, AD, Oracle DB and BizTalk Servers
Securing and maintain code availability by implanting security GFI product.
Installing Starwind replication tool
(Cluster configuration with ISCSI setup, Image replication, and data backup)
Implement centralize virus protection solution and control update database and access policies.
Multi million project with high technical structure including Data center, disaster Recovery and thirty five sites supported with new Microsoft technology (RODC, BizTalk, System center family product SCOM and SCCM) also Finger print matching system and face recognition functionality .
Responsibilities:
Participate on Change management processes by
- Document stakeholder’s requirements and prepare impact analysis study.
- Report UAT feedback and findings status.
- Develop IT rollback procedures.
Maintain IT services sustainability by implementing service continuity solutions
Microsoft System Center Monitoring and Configuration
- SCOM System Center Operation Manager 2007
- SCCM System Centre Configuration Manager 2007
- HP Enclosures C7000, Blade servers, ILO (Integrated Lights-Out)
- Clustering and load balancing services
Prepare IT disaster recovery failover policies & procedures and participate on
Recovery Point objectives (RPC), Recovery time objectives (RTO), work recovery time (WRT) and Maximum Tolerable Downtime (MTD) preparations and calculations.
Lead failover and fallback testing activities (Power, DC connectivity, DR ...)
Conduct failover workshops to review and improve continuity procedures.
Develop risk assessment matrix document.
Lead handover processes monitored by international project consultant vendor (RISE)
Supervise and monitor System Admin, Hardware and Network teams.
Coordinate with Microsoft Consultant Partner to improve technical Management and infrastructure Operations.
Manage installed software polices
- GFI to control media access
- Finger print matching software (installed By NEC on Linux OS )
- HP Data Protector
Install and configure Active Directory and Exchange server2003,
Install & manage ISA server 2004 -2006
Configure and install Daily attendance system
Monitor and configure CCTV camera system.
Manage Support and Network team Eng. (daily tasks and responsibility )
Prepare Technical plans and diagrams for new projects (UAE registration )
Translate business goals into Technical decisions
Create a physical and logical network design.
Install, and tests technical solutions.
Identifies system deficiencies and recommends solutions.
Coordinate with other IT suppliers.
Install and configure e-government MOL, MOH, IMM programs
Configure and troubleshoot EPOS machine problems
Prepare necessary network diagrams and implement network Cabling & labeling
Prepare and install network Racks
Maintain Quing system equipments
Repair and cover hardware and software failures
Support technical Pc, Printer and Scanner problems.
Manage Troubleshooting LAN and PC’s
Installing Windows ( XP - 2000 - 2003 - Vista)
Configure Windows 2003 server ( GPO - OUs - Active directory - groups - permission)
DHCP server installation and management.
Monitor network performance.
Perform daily backup