IT Consultant - SAM & Licensing
Crayon Middle East & Africa
Total years of experience :19 years, 9 Months
Provide strategic advice on using technology to achieve goals in addition to the best way to license the Infrastructure under different platforms
•making recommendations, such as suggesting appropriate hardware, software and systems based on infrastructure analysis and workloads.
•Perform analysis of License Compliance
•Execute Microsoft SAM Engagements
•Develop analysis of technical platforms and end user scripts measurement results, crosses of information between purchased and used products, work with other consultants to complete licensing studies and sales initiatives based on studies of 'compliance'
•Prepare reports and present findings to customer
•Understand customer requirements and business objectives
•analyzing IT requirements within companies and giving independent and objective advice on the use of IT
•Use software tools to get software inventories
•Revise existing systems and suggest improvements
•Get licensing products & solutions certifications from the sponsor
•work with clients to define the scope of a project
•clarify a client's system specifications, understand their work practices and the nature of their business
•liaise with staff at all levels of a client organisation
•prepare documentation and present progress reports to customers
•organise training for users and other consultants
•be involved in sales and support, and where appropriate, maintain contact with client organisations
•identify potential clients and build and maintain contacts.
•Creating valid position statements on software and working with product owners to optimize outcomes
Establish productive, professional relationships with key personnel in assigned customer accounts and effectively maintain it
•Coordinates the involvement of company personnel, including support, service, and management resources in order to meet account performance objectives and customers’ expectations.
•Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts
•Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
•Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
•Managing a portfolio of accounts
•Delivering sales presentations to clients & their management
•Attending client meetings
•Builds customer base by meeting with potential clients and educating them on the benefits of our products
•Responds to all inquiries and sales requests within specified timeframe
•Performs collection activities as required and advised by the Finance Department
•Participates in continued education to learn about new products and improved sales techniques
•Tracks personal sales statistics and submits them to Sales Manager for period reviews
•Operate as the lead point of contact for any and all matters specific to our customers
•Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
•Ensure the timely and successful delivery of our solutions according to customer needs and objectives
•Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
•Forecast and track key account metrics
•Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
•Assist with high severity requests or issue escalations as needed
• Install, configure, test and maintain operating systems, application software and system management tools
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
• Maintain security, backup, and redundancy strategies
• Liaise with vendors and other IT personnel for problem resolution
• Design and implement system security and data assurance.
• Configure and install computer systems for other organizations.
• Develop different types of software, including computer games, business applications, operating systems, and network control systems, and middleware.
• Convert instructions into computer languages
• Managing/monitoring LAN/WAN network services
• Maintaining an inventory of network devices
• Install, configure, and update server software/hardware and perform maintenance
• Secures network system by establishing and enforcing policies; defining and monitoring access.
• Reporting network operational status by gathering, prioritizing information; managing projects.
• Configure and install various network devices and services (e.g. Routers, switches, firewalls etc.)
• Select and implement security tools, policies, and procedures in conjunction with the company’s security team.
• Overseeing security of all systems, especially the internet, and installing antivirus protection.
• Technical support for people using the network.
• Day to day admin and monitoring of network use.
• Installed and maintained VSAT internet connection for the company sites in Djibouti along with the full infrastructure installation from scratch. Started the project in May 2010, the sites were up on July 2010.
• Provide technical assistance and support for incoming queries and issues related to computer systems, network, software, and hardware.
• Maintain daily performance of computer systems.
• Install, modify, and repair computer hardware and software.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Run reports to determine malfunctions that continue to occur.
• Provide assistance to users to using computer software (Microsoft Office, AutoCAD & Primavera)
• Administer the company servers in Djibouti, creating users, managing policies, secure the network, monitor the email server and being sure a proper backup system (both onsite & offsite) is in place due to sensitivity & the need for high availability of the data.
• Managing Procurement of New Items & Accessories Needed
• Managing the IT Inventory in both the Main Office & Sites and be sure no shortages in supplies occur.
• Installation, configuring, testing and maintaining operating systems, application software and system management tools
• Maintaining backup and DR Strategy
• managing/monitoring LAN/WAN network services
• troubleshooting IT problems
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Setting up user accounts, permissions and passwords
• Day to day admin and monitoring network use
• Planning future improvements and updates and suggesting IT solutions to business problems
• Install, configure, test and maintain operating systems, application software and system management tools
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
• Maintain security, backup, and redundancy strategies
• Liaise with vendors and other IT personnel for problem resolution
• Design and implement system security and data assurance.
• Configure and install computer systems for other organizations.
• Develop different types of software, including computer games, business applications, operating systems, and network control systems, and middleware.
• Convert instructions into computer languages
• Managing/monitoring LAN/WAN network services
• Maintaining an inventory of network devices
• Install, configure, and update server software/hardware and perform maintenance
• Secures network system by establishing and enforcing policies; defining and monitoring access.
• Reporting network operational status by gathering, prioritizing information; managing projects.
• Configure and install various network devices and services (e.g. Routers, switches, firewalls etc.)
• Select and implement security tools, policies, and procedures in conjunction with the company’s security team.
• Overseeing security of all systems, especially the internet, and installing antivirus protection.
• Technical support for people using the network.
• Day to day admin and monitoring of network use.
• Diagnose and resolve technical issues
• Provide desktop and server support
• Support and maintain MS Server/Desktops and MS Exchange
• Setting up and configuring new laptops and desktops
• Install authorized software to laptops and desktops
• Ensuring security and upgrades are applied and kept up to date on desktops and laptops
• Antivirus installation to all desktops and laptops
• Fault-finding to laptops and desktops
• Reporting faults and maintaining logs on servers, desktops and laptops
• Making of Cat 5 e network cables where necessary
• Ensure all logs for equipment and users are maintained
• Creating purchase requisitions for IT hardware/software
• Setting up new users and disabling expired accounts in accordance with HR requirements
• Provide assistance and support to colleagues in IT-related matters
• Hardware & Software Maintenance
• Networks Installation, Implementation, Configuration & Testing
• Servers Installation, DHCP & DNS Configuration & Backup Administration
• Managing Procurement of New Items & Accessories Needed
• Design & Architect Network Security System
• Design & Managing group policy
• Design & Develop Company Systems based on new technology features & updates
courses: PC Technician Diploma, Siblin Training Center •Diploma in Business & Office Practice, Siblin Training Center