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Tamara Ephram-Boustany, Branch Manager

Tamara Ephram-Boustany

Branch Manager·Forever Living Products

Lebanon

Master's degree, MBA with HR concentration

Work experience

Total years of experience: 14 years, 8 months

Branch Manager

February 2018 - Present

Forever Living Products

Beirut, Lebanon

February 2018 - Present

Company industry:
Other Healthcare Services
Job role:
Sales

Human Resources Supervisor

April 2017 - August 2017

The Smallville Hotel

Beirut, Lebanon

April 2017 - August 2017

Performing personnel related tasks: employment offer, certificates, policies, warnings, attendance and payroll.
Involved in the recruitment and training activities.
Company industry:
Hospitality & Accomodation
Job role:
Human Resources and Recruitment

Learning and Development Officer

February 2016 - March 2017

Intercontinental Hotels Group - Phoenicia Hotel

Beirut, Lebanon

February 2016 - March 2017

Coordinating and delivering training for employees.
Handling and coordinating internships at the hotel.
Responsible of new comers' orientation program.
Working closely with training ambassadors to ensure delivery of on job training.
Monitoring all online training.
Company industry:
Hospitality & Accomodation
Job role:
Human Resources and Recruitment

Course Instructor

September 2014 - January 2016

Professional Learning Center - UCMAS

Beirut, Lebanon

September 2014 - January 2016

Teaching UCMAS for children aged between 6 and 15 years old.
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Sales and Customer Service

December 2013 - May 2014

Tiny but Mighty, Healthy and Organic Catering

Beirut, Lebanon

December 2013 - May 2014

Responsible for the sales in the retail shop as well as the inventory and the expiry date of the items. Helped in organizing and participated in many events.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Sales

Chef de rang - Captain waitress

June 2012 - November 2013

Al Mandaloun Cafe

Beirut, Lebanon

June 2012 - November 2013

Serving food and beverages with good manners in an up-scale restaurant. Accomplish daily duties such as checklists, orders, etc.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Floor manager

October 2011 - April 2012

La Bastide de Byblos, Jbeil, Lebanon

Lebanon

October 2011 - April 2012

Managed the daily operation of the restaurant. Was responsible for the opening and closing procedures. Managed a team of 15 waiters. Solved any possible problem related to the service of customers as well as to the employees issues. Made sure the operation is going well and the customer is satisfied.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Supervisor

May 2011 - September 2011

Villa Verde Café-Lounge

Beirut, Lebanon

May 2011 - September 2011

Assisted the manager in his daily tasks, helped in putting the schedule, managing the restaurant and supervising the employees.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Waitress

January 2011 - April 2011

Villa Verde Café-Lounge

Beirut, Lebanon

January 2011 - April 2011

Served the customers with an enthusiastic attitude. Was responsible for daily tasks like the table set up, the opening and closing tasks. Used the upselling methods to help increase the restaurant's revenue.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Education

Sagesse University

June 2017

June 2017

Master's degree, MBA with HR concentration

Lebanon

Lebanese American University

January 2012

January 2012

Bachelor's degree, Hospitality and Tourism Management

Lebanon

GPA (point): 3.7 out of 4

GPA (point): 3.7 out of 4

Fall 2008 - Fall 2011 Lebanese American University BS in Hospitality and Tourism Management Member of the Honor society with a CGPA of 3.7/4

École Val Père Jacques des Sœurs de la Croix

May 2008

May 2008

High school or equivalent, Sociology and Economics

Lebanon

1993 - 2008 École Val Père Jacques des Sœurs de la Croix Lebanese Baccalaureate in Sociology and Economics

Skills

Management
Expert
Management
Expert
Customer Service
Expert
Customer Service
Expert
Training
Expert
Training
Expert
Communication Skills
Expert
Communication Skills
Expert
Team Integration
Expert
Team Integration
Expert
RECEPTION
Expert
RECEPTION
Expert
SALES
Intermediate
SALES
Intermediate
TRAINING
Expert
TRAINING
Expert
Management
Expert
Management
Expert
Service
Expert
Service
Expert
Customer Service
Expert
Customer Service
Expert
Training
Expert
Training
Expert
Communication Skills
Expert
Communication Skills
Expert
Team Integration
Expert
Team Integration
Expert

Languages

Arabic
Expert
English
Expert
French
Expert