Business Support Specialist
Robert Bosch doo
Total years of experience :7 years, 8 Months
" Implementation of software solutions
" Reception and administration of change requests and requests for support
" Communication with users in order to clarify and analise received requests
" Testing of new and upgraded solutions (UAT, Regression and E2E testing)
" Training material creation and Training delivery to users for use of banking solutions
" User manuals writing and updating
" Process documenting
" Assistance to Product Owner in User Stories creation
" Creation of functional specifications based on Bank´s needs and software performances
" Co-operation with Development Team in designing and creation of functional specifications
" Creation of test cases and test scenarios for manual and automatic tool test
" Participation in System Integration Test and User Acceptance Test phases
" Preparation of user manuals for end users
" On-site support during roll out phase
" Help desk activities
