International Business Development Manager
Fast Apps Group
Total years of experience :16 years, 9 Months
o Formulate the market development strategy according to expansion plan
o Identify & generate leads, developing propositions and closing deals to secure new partnerships
o Develop partnerships through truly understanding the client’s needs and identify new opportunities
o Manage the pipeline and reporting back on progress to the business
o Identify and communicating customer and market trends to enable Fast Apps to anticipate and take advantage of market trends in a rapidly changing market
o Maintain up-to-date regional forecasts and standing knowledge of current projects
o Develop plans, metrics and execution strategy to facilitate objectives to support Global Sales
o Manage and develop sales opportunities with key international accounts as assigned
o Track projects from design to implementation phase through ERP software and coordinate sales with the team as well as representatives, exporters, trading groups, contractors, owners, etc. Work would include on-site meetings, emails, phone conversations, teleconferencing, etc
Responsible for developing and maintaining commercially productive relationships with both new and old clients.
Also in charge of identifying every sales lead and of making the most out of every opportunity to increase revenue and profitability.
Main activities and responsibilities
• Generating new business both in face to face meetings, over the phone and e mail
• Preparing tailored product and business propositions, description documents and Presentation materials for each product
• Replying to all customer inquiries in a timely and accurate manner
• Developing and maintaining a database of all contacts
• Researching new market trends and innovation to identify potential implementations within the company reach
Selected Achievements
• Succeeded in Expanding business by reaching out to new customers (Mobile operators , Devices Manufacturers, Digital content and Mobile solutions providers) deploying new services /solutions in Egypt, UAE, Algeria, Iraq, Pakistan, Italy and Palestine
• Successfully added 22 new products to the company portfolio in 2012 exceeding targets and finalizing their commercial agreements with all the partners/vendors
• Developed new products validation process strategy that eliminated redundant processes and improved productivity up to 50%
Main activities and responsibilities
Conducting surveys, surveying prospects, research sample
Monitoring marketing research process when conducted by external agencies
Leading research team with junior contractors, motivational research specialists who design and conduct surveys and interview clients by phone
Collecting, organizing, and interpreting data from local, regional, national, or other areas to determine potential sales of products, services, or retail facilities
Main activities and responsibilities
At the customer center I was responsible for selling Mobinil products and value added services to current and new customers and at the call center I was handling customer’s requests/complaints, escalating and coordinating with relevant back office technical and operations teams.
Joined the First Class Team \[special call center for high value customers with special high profile handling requirements\]
Joined the assist team, where I have been assigned to assist call center agents having any difficulties/ inquiries regarding new and existing products and services and guiding them by giving proper info and also handling customer’s escalations via phone calls if needed.
Selected Achievements
Repeatedly exceeded sales target of postpaid lines up to 140%
Top seller for mobile smart phones for 3 quarters
Designed and presented training materials for shop staff so they can understand new products/services and provide leading advice and services to customers
Exceeded customer service call center targets \[customer satisfaction and call monitoring KPIs\]
Setting organizational values. • True vision and genuine mission. • Market awareness • SWOT Analysis: • Products and services • Strategy formulation • Resources available • Setting the plan • Marketing Plan • Your Marketing Strategies: to Meet Set Objectives and Match Business’s Capabilities. • Financial Planning: Basic Financial Aspects and Budget Forecasts. • Presentation
Marketing Research
Fundamentals of CRM CRM Implementation Considerations Integration of CRM Electronic CRM and Data Mining
Defining Project Management # identify the benefits of using the PMBOK® Guide as a source of project management best practices. # identify the characteristics of a project. # differentiate between examples of projects and operational work. # differentiate between examples of progressive elaboration and scope creep. # select the best definition of project management. # identify true statements about the relationship among the five areas of expertise. # match each area of expertise with a description of the type of project information it represents. # match the Knowledge Areas to appropriate descriptions. # differentiate among examples of programs, portfolios, and subprojects. Understanding Project Influencers # identify the importance of recognizing how the project environment and influencers affect projects. # identify some of the factors that make up an organization's culture. # match examples of organizations with the system they represent. # differentiate among examples of a functional, matrix, and a projectized organization. # identify the advantages and disadvantages of a functional and a projectized organizational structure. # identify the categories of environmental issues that affect a project. # identify examples of specific environmental issues that could influence the project.