Customer Service Officer
Alliance Business Centers Network
Total years of experience :24 years, 5 Months
• Dial Number analysis by IMSI.
• Dial Number categorization.
• Prepaid recycling.
• Postpaid recycling.
• Monitor available HLR capacity with technology team to maximize sim cards ordering.
• Monitor available AUC capacity with technology team to maximize sim cards declarations.
• Manage vouchers of scratch cards recycling.
• Manage NDPs capacity for PREPAID loading.
• Manage UVDP for scratch cards loading.
• Side by side with all the tasks and duties assigned to all the customers center representatives.
• Handling the angry customers to achieve the customer satisfaction.
• Analyzing the inspection reports to assure high levels of Customer Quality.
• Welcome customers at the Customer Center and handle their requirements and complaints.
• Sell and up-sell Mobinil products & services
• Provide necessary information and assistance to the customers.
• Coordinate with other departments in the company for solving customer complaints.
• Prepare contracts for new lines and process necessary documents accordingly.
• Representing the front line, receiving the call from the customers, answering all their questions, replying to all their inquiries.
• Trying to solve the customer’s problem that is in my area of responsibility, reporting problems that are not in my area of responsibility.
• Up selling the new offers and services to the customers.
• Performing some surveys with customers during the call to assure high level of customer satisfaction.
• Working as a F.O.C. & Receptionist from June 2000 to May 2003.
• Working as a Head Cashier from July 1999 to May 2000.
• Working as a Cashier from January 1999 to June 1999.