Senior Key Account Sales Executive
Mobily
Total years of experience :19 years, 1 Months
- Manage large complex accounts, internally and externally.
- Develop key account plans for assigned accounts; implement account strategy.
- Maintain thorough understanding of the customers’ end use markets, their important customers, and their main competitors.
- Implement and manage the effective delivery of key customer programs including communication strategies, customer training, issue resolution and utilization reporting.
- Establish and build strong working relationships with business leaders and my team members to ensure the successful delivery of services to my customers
- Investigate, track and resolve customer and client concerns; identify trends and implement solutions.
- Keep strong communication lines open with Sales Managers and Managing Director.
- Establish and maintain strong working relationships with key internal stakeholders and work teams.
- Ensure optimal client feedback to Product Management, Sales Management or other departments with regard to product requirements and enhancements.
- Determine customers’ unmet needs and translate internally for adequate follow up.
- Establish and strengthen customer relationships with decision makers across functions and regions.
- Manage the overall customer satisfaction and profitability of many of largest customers.
- Demonstrate a thorough understanding of my customers’ business and their human capital and benefits issues and appropriately position value proposition with viable solutions to meet my customers’ needs.
* Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
* Reviews all major deliverables to ensure quality standards and client expectations are met.
* Ensures that client issues are dealt with in an efficient manner, informing the Account Director or Managing Director of any problems that may arise.
* Owns the contract and contract renewals for new work for an existing client.
* Approves Change Orders and invoices, and is responsible for payment collections.
* Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
* Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.
* Aware and in pursuit of opportunities for account growth and new business, involving the Account Director, Sales or other Q-Bridge support.
* Communicates the client's goals and represent the client's interests to the team.
* Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
* Understanding of company capabilities and service, and effectively communicates all offerings to the client.
* Reports to the Account Director, providing regular input on all account activity, including status and call reports on a weekly basis.
* Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
* Sells products by establishing contact and developing relationships with prospects; recommending solutions.
* Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
* Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
* Prepares reports by collecting, analyzing, and summarizing information.
* Maintains quality service by establishing and enforcing organization standards.
* Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
* Contributes to team effort by accomplishing related results as needed.
* Close monitoring and follow up of daily procedures in the shop throughout the day including behaviors and attitudes during sales, problem solving, etc. and supporting the team to ensure the best quality of service within the shortest time possible.
* Train the shop representatives in order to enhance their information and polish their skills dealing with customers and the POS.
* In charge of shop planning to ensure target achievement.
* Providing sales & target achievement reports on daily, weekly & monthly basis.
* Managing shop stock and cash to ensure zero variances.
* Following up the customers problems and analyze them in a deep and complete way, breaking up them and considering all the needed information and data, arriving step by step to the correct solution.
* Performing high quality customer service & sales activities.
* Target Achievement.
* Solving customer related problems.
* Maintaining the shop professional image.
* Fulfilling customers inquiries related to services or products.