Facility Manger ( Trampoline Park manger )
Trampo Extreme
مجموع سنوات الخبرة :18 years, 0 أشهر
Working in a trampoline park, Managing and overseeing the park personnel, Supervising branch operation and ensure efficient operation on a daily basis. Improving productivity and streamlining branch activites to maximize results and achieve peak performance level.
Job Description:
• Managing 70+ staff “different Nationalites” including team leaders.
• Monitor staff performance and evaluate staff on quarterly / yearly basis.
• Motivate the team members by understanding the team diversity and choose which motivation module.
• Managing budgets, allocating branch funds and defining fainancial objectives.
• Setting operation plans & putting branch stratigiy.
• Providing feedback, recommendation and generate reports to operation/COO Managers.
• Provide training as required to customer service clerks, Team Leaders, Call center, Events team, …ets..
• Develop Standards Operating Procedures for new section.
• Monitoring Maintenance and inventory.
• Lead the team to maximize the sales and achieve Trampo Extreme operational and financial goals.
• Coordinate with the Marketing Dept. regarding branch events and activites.
• Proposing plans and programs that improve the effectiveness of the park.
• Ensuring that work activities are carried out according to the standred and suggesting any necessary actions to the operation Manager.
• Ensure smooth operation/communication between all departments.
• Following up on the implementation of the SOP and ensuring abiding by developed work policies and procedures.
• Participating in the development of the work plan, distributing and following-up on work activities, projects and programs, monitoring work flow and reviewing work methods and procedures.
• Coordinate with fainance department on Budgets, payroll, petty cash and annual leave payment.
• Elaborate purchase orders for the section consumables and required theming elements.
• Work with the IT to devlope the booking system.
• Reducing stock loss by constantly checking all the items, making spot check on the stock and the team
Working in a trampoline park, Managing and overseeing the park personnel, Supervising branch operation and ensuring efficient operation on a daily basis. maintaining an optimum operating environment with regards to safety, facility maintenance and equipment operating condition.
Job Description:
• Managing 70+ staff “different Nationalites” including team leaders.
• Coordinate & plan with Facility Manger the operation plans.
• Supervising the implementation of the park plans, as well as ensuring their compliance with the Company's rules and policies
• Ensure that all departments (F&B, Events, operation and Cash office) achieve their targets.
• Ensuring that instructions, administrative and technical decisions are followed and applied by the subordinates.
• Oversee section maintenance in terms of 100% functionality, elimination of risks for children, consumables, etc.
• Coordinate with the Trainers the subjects to be taught to new collaborators and guarantee, through evaluations, personnel development.
• Follow up the teamleader’s, Sections checklist and grooming standards.
• Conduct weekly Teamleader’s meetings.
• Conveys cheerful and positive guest experience attitude at all times.
• Conduct team briefing to set the frame work and ensure consistency.
• Ensure smooth communication between all departments.
• Setting goals for my team to enable team routine.
Working in an entertainment / educational park and leading the team to drive the sales to the maximum. Focus on being the first point of contact in the event of complaints and concerns from staff and customers as well as daily operations, managing performance and team motivation. Focus to lead the team to provide excellent customer service.
Main duties Performed:
• Part of the pre-opening operations management team which involved the launch of KidZania.
• Guarantee that the service and visitor entry and exit times are within the standards established by the company and the KidZania concept.
• Leading the team to drive the sales to the maximum by selling the tickets, birthday, promotion packages.
• Evaluate the employees who have made the most effort during the month.
• Coordinate with the different departments of the commercial area the logistics for visiting groups, schools and birthday entry and exit.
• Attend to and follow up on customer complaints and suggestions
• Coordinate on training programs required for the staff, this through continuous evaluations of staff development areas.
• Control and restock raw materials and supplies in coordination with corresponding areas.
• Handle daily areas and operations checklist and follow up on action plans.
• Oversee the area and personnel image of the staff and ensure that they are in compliance with KidZania and sponsor standards.
• implement all SOPs and all associated documentation and training .
• Managing a multi-cultural team of 50 + staff on a daily basis This includes all disciplinary matters, staff development and training.
• Working on daily targets.
• Responsible for the safety and security of visitors entry and exit to the park.
• Duty Manager shifts - overseeing daily operation of all departments. These include opening and or closing the park, Retail, Admissions, Security, third party cleaners and resolving guest complaints
• Managing staff performance (different nationalities) with schedule, annual leave, swap, TIL
• Coordinate with other departments within the company to enhance the communications
• Offering best customer service to the customer to exceed customer’s expectation.
• Solve operation and customers problems on the spot with my level of authority (LOA).
• Quality control by making sure the employees in my team follow and implement the correct procedure.
• Check on daily basis my responsible area in terms of safety, consumables and maintenance therefore to be ready to receive the customers.
• Handling briefing and training sessions to keep the employees updated with the new processes to correct the staff performance.
• Evaluate the team as well as the project performance and given feedback.
• Innovate new ideas to help develop my team performance.
• Setting goals for my team to enable team routine.
• Part of group assessment team for hiring for Kidzania Kuwait
• Part of the opening team of Kidzania Kuwait
• Contacted customers & published their ads in the 808080 & Nos El Elsboa magazines.
• Coordinated between the customers and graphic designer
• Designed artworks upon the request of customers
• Client follows up to the next issue.
• Attract customers to print their (brochure, flyer, card, letter head, books…etc).
• Management of the printing press in the absence of manager.
• Coordinate with suppliers (paper, Ink companies).
• Bachelor of Mass Communication, 2002, (Zagazig University, Zagazig, Egypt). • A+ certified professional from compTIA. • IT Training program super user project from IBM. • ICDL from Microsoft. • International Emergency first aid at work • Proficient in MS Word, Excel, PowerPoint. • Proficient in (Photoshop, illustrator, in design) programs. • Problem solving & decision making • Managing performance • Touch typing