Hotel Manager
Steigenberger Pure Life Style
Total years of experience :11 years, 2 Months
• Accountable for the overall operations. Oversees all departments, sets policies and procedures, creates and maintains budgets, evaluates employee performance, reviews cost analysis, oversees hotel key projects, supports other departments, and ensures smooth workflow within the hotel.
• Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, operation flow and performance.
• Identifying operational performance, productivity and efficiency gaps and implementing measures to correct those deficiencies.
• Creates specific and timely action plans to remedy guest service deficiencies.
• Initiate cross-cutting projects and perform other duties as requested by top management.
• Working alongside the General Manager, substitute the GM in his absence and acquire representative tasks. Managing daily hotel departments operations continuing effort to deliver outstanding guest service and financial profitability.
• Serve and act as HM in his absence.
• Involved with the hotel sit-inspection and all audits.
• Reviewed P&L statements, budgets and forecasts, revenues, and expenses to ensure action were aligned with the hotel goals.
• Focus on customer service and to increase guests' satisfaction. Increase guest satisfaction score 100% and achieved rank #1 on trip adviser / and HC (above target)
• Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, operation flow and performance.
• Identifying operational performance, productivity and efficiency gaps and implementing measures to correct those deficiencies.
• Creates specific and timely action plans to remedy guest service deficiencies.
• Initiate cross-cutting projects and perform other duties as requested by top management.
• Fully in charge for Steigenberger Pure Life hotel for the period of Feb 2020 until 10th November 2020,
• Completely responsible for overseeing and coordinating all aspects of the hotel operations, additionally to increasing profitability to exceed planned budgets.
• Since the departure of GM, Being in charge of the hotel and ensuring that the hotel's heights guest satisfaction ranking and revenue records are maintain and even improved with best positive GOP, moreover team were managed well and the results achieved. Please see attached exceptional performance letter.
• Continuous leadership in the discipline of guest satisfaction, measured by TA/HC/booking.com
Tamer Nour
• Leading Operations and Department Teams and Managing Guest Experience.
• Assist GM - replacement of GM during vacations /days off.
• Responsible for overseeing all areas of the Food & Beverage department, including Kitchen, Stewarding and Leisure, as well responsible for all aspects of operations at the hotel and provides support to the General Manager.
• Active member of the Hotels division Executive Team and leadership presence for all hotels teams. Instil brand awareness and compliance based on Steigenberger Brand Service Standards, guaranteeing that brand values and standards are never compromised.
• Reviews food and beverage and Events forecasts and budgets as well as food and beverage pricing. Follow up on results of Operational Excellence.
• Focus on customer service and to increase guests' satisfaction. Increase guest satisfaction score 100% and achieved rank #1 on trip adviser (above target)
• Pre-Opening experience.
• Prepared schedule for bar activities as per operations requirement, Participated in weekly meetings within department and resolved all issues
• Performed all activities in bar opening and closing checklist, prepared drinks as per recipes and guidelines.
• Supervised efficient working of team for all bar operations, managed all work assignments for everyday bar jobs, assisted to minimize all costs for bar operations.