Tamer Shaalan, Technical Support Engineer

Tamer Shaalan

Technical Support Engineer

Al Dhahry Group

Location
Kuwait - Al Kuwait
Education
Bachelor's degree, Computer Science
Experience
12 years, 1 Months

Share My Profile

Block User


Work Experience

Total years of experience :12 years, 1 Months

Technical Support Engineer at Al Dhahry Group
  • Saudi Arabia - Jeddah
  • February 2017 to February 2019

Maintenance contractors

Systems Engineer at Dynamic Systems
  • Saudi Arabia
  • November 2015 to November 2016

Systems Engineer

Technical Support Engineer at Abdul Rahman Al-Shareef Group
  • Saudi Arabia - Jeddah
  • January 2011 to February 2015

Technical Support Engineer

Technical Support Engineer at C&cc
  • Egypt
  • March 2006 to November 2010

Technical Support Engineer

Education

Bachelor's degree, Computer Science
  • at High Institute of Developed Studies
  • May 2002

pass

Specialties & Skills

-Experience in Technical support for IT solutions/ Networking Products. -Understanding of IT solutions practices essential. -Highly driven person with exceptional technical ability -Flexibility and commitment to job. -Ability to develop and sustain good working relationships with people at all levels. - PC user [Office (Word-Excel-PowerPoint-Outlook] - Internet. Aware of most search engines - PC & Networks Maintenance. - Software Troubleshooting.
TECHNICAL BACK GROUND - Network Infrastructure, Switching, Routing, CCTV. - VoIP including PBX, IP-PBX, and Voice Gate ways (Analog / Digital E1-T1), ATA IP Telephony, Wi-Fi phone, Cisco Call manager, Asterisk IP-PBX proxy server, SIP Proxy server,H.323 - Wireless Pre Wi-MAX Technology (Point to Point & Point to Multipoint). - Security Systems CCTV, IP Cameras, Remote Surveillance, Motion Detector, Glass break Detector, Door contact, Siren alarm. - Video Conference, Video Wall, Presentations Solution. - Audio Conference, Public Address. - Access Control, Time Attendance, Hotel Solution. - Automations Solution, - Fiber & WAN connectivity DSL, Frame Relay, MPLS, VPN… others. I have Product knowledge of Cisco, Avaya, Motorola, Canopy, 3Com, HP, Quintum, NET VoIP, Seltatel, A Astra, Yealink, Yeastar, Grand Stream, Dahua, HikVision, American Dynamics, Vanguard, Fanvil, 3CX, Asterisk, QNAP, AriconVision, Sony, Panasonic, Polycom, Acti, Samsung, Canon, Nikon, Micro Digital, Watch Net, Ganz, Lilin, Computar, CBC, GVD, Milestone, NUUV, Nuvico, Axis, Vivotek, Pheenet, Christie, Extron, Soltec, Crestoron, RGB Spectrum, TAIDEN, Simons-Voss, ID-Teck, Kantech, Tayco, Trust One, Leviton, Infinet, UbiQuiti, TRIAX, ... others.
Systems Engineering
Access Door
Avaya Aura

Languages

Arabic
Native Speaker
English
Intermediate