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Tamer Abdelhamid Mahmoud Abdelhamid, Customer Service Representative(ADSL Technical support)

Tamer Abdelhamid Mahmoud Abdelhamid

Customer Service Representative(ADSL Technical support)

Xceed

Location
Egypt - Cairo
Education
Bachelor's degree, محاسبه
Experience
2 years, 0 Months

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Work Experience

Total years of experience :2 years, 0 Months

Customer Service Representative(ADSL Technical support) at Xceed
  • Egypt - Cairo
  • April 2014 to November 2015

• Representing the company over the phone.
• Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
• Handling customer complaints, resolving difficult situations, and explaining products and services over the phone.
• Provide feedback on the efficiency of the customer service process.
• Ensure customer delight and satisfaction.
• Problem analysis and problem-solving
• Troubleshoot and resolve ADSL problem.
• Installing and configuring ADSL router.
• Escalate problems & provides relevant feedback to the right channels.
• Improves system performance by identifying problems; recommending changes.
• Document system problems and resolutions for future reference.
• Perform other duties as assigned by management.
• Other duties as assigned.

Customer Service Representative(ADSL Technical support) at Etisal
  • Egypt - Cairo
  • December 2013 to March 2014

Education

Bachelor's degree, محاسبه
  • at Benha University
  • May 2010

Specialties & Skills

Excellent customer service skills which provide so
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Good customer service skills diplomatic and patie
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Intelligent Agents
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Human computer Interaction
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Computer Skills
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E-marketing
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Internet Skills
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Languages

English
Intermediate

Memberships

Initiative yes
  • (HR- (Human resources
  • January 2009

Training and Certifications

ICDL (Certificate)
Date Attended:
March 2012
Valid Until:
January 9999
Training Ms Office 2010 (Training)
Training Institute:
Telecom Egypt
Date Attended:
March 2015
Duration:
100 hours
Course mind map (Training)
Training Institute:
Under the supervised model Marv.
Date Attended:
June 2012
Duration:
80 hours
leaders of change. (Training)
Training Institute:
Commercial Researches & Studies Centre of Faculty commerce Benha university
Date Attended:
May 2011
Duration:
80 hours
Memory effective and stress management (Training)
Training Institute:
Model Marv (Faculty commerce Benha university)
Date Attended:
February 2011
Duration:
60 hours
Course human resources (Certificate)
Date Attended:
February 2011
Valid Until:
January 9999
CCNA (Certificate)
Date Attended:
November 2015
Valid Until:
January 9999