Lifestyle Manager
Quintessentially
مجموع سنوات الخبرة :21 years, 8 أشهر
Feb/2019 - Present
QUINTESSENTIALLY, DUBAI, Corporate Lifestyle Manager
Key Achievements
• Widely regarded as a subject matter expert in the use of all in-house computer systems in the Dubai office
• Supporting team members in Dubai and international offices to facilitate the resolution of their last-minute requests
• Building up an extensive network of supplier contacts used to secure special access and discounts on reservations and to streamline the whole booking process
• Successfully training new members of staff, sharing own knowledge and experience to enable them to fulfill their duties quickly and efficiently and identifying further training or corrective needs
Responsibilities
• Building up an extensive network of supplier contacts used to secure special access and discounts on reservations and to streamline the whole booking process
• Provide a positive and productive environment by leading through example and setting consistency in work habits and standards.
• Develop the most effective and efficient solution for client requests.
• Greet all guests and answer phones in a warm and professional manner, offering them a welcoming environment where their needs are anticipated.
• Respond to resident inquiries in a timely manner, with accurate and thorough information.
• Exercise judgment in handling sensitive resident inquiries to resolve challenges quickly and efficiently.
• Schedule follow-ups with members after requests are fulfilled.
• Conduct welcome calls in order to introduce Q array of services to new members.
• Enter satisfaction and feedback from members into the database.
• Exceed client’s expectations and needs.
• Ensure a superior, high level of customer service is being provided to members
Mar/2017 - Oct 2018
The Gabriel Hotel, Cairo, Front Office Manager
Responsibilities
• Oversee the entire Front Office operation to maintain high standards
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Set departmental objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands
• Conduct monthly communication meetings and produce minutes
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Front Office team
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Assist with other departments, as necessary
Aug/2016 - Feb 2017,
Capital School, Tanta, English Teacher
Responsibilities
TEACHING
· Having comprehensive knowledge of a teachers professional duties and legal responsibilities.
· Ability to read, analyse and interpret directives from educational bodies.
· Developing lessons and activities that encourage students to become involved in a class.
· Expertise in using technology to enhance teaching and learning.
· Able to work in stressful situations and when under pressure.
· Looking after the welfare of pupils, specifically signs of abuse or neglect.
· Experience of working in a team environment.
· Able to act on own initiative in identifying and resolving academic and teaching shortcomings.
· Ensuring that all coursework and classroom resources are kept safe and secure.
· Undertaking any supervisory duties as required by the Headmaster.
PERSONAL
· Ability to prioritize so that deadlines are always met.
· Willing to plan an active role in developing a ever-changing curriculum.
· Can communicate and build rapport on all levels.
· Treating all pupils fairly, consistently and without prejudice.
· Enjoy working with children and young people.
· Possessing an enthusiastic teaching style that keeps pupils engaged.
· Logical, passionate and determined when approaching problems
Sep/2015 to Jul/2016
, Mepprox Building Material Company, Sales Manager
Responsibilities
• Make sales and marketing of PVC, CPVC, LDPE, HDPE and PPR pipes and Fittings.
• Develop sales and marketing strategies and plans that add value to the achievement of company's goals and objectives.
• Assign job to staff and directing, coaching, supervising, and leading them to achieve the desired sales output.
• Conduct periodic review of media market surveys, customer research, market conditions, competitor data, and implements marketing plan changes in order to identify new potential clients and market.
• Provide timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin.
• Initiate and coordinate development of action plans to penetrate new markets.
• Evaluate sales targets of team, execution plan and accomplishments towards planning results.
• Pricing of finished goods to the interest of Company.
• Guide pricing strategy and give adequate inputs to business to develop pricing strategies, balancing objectives and customer satisfaction.
• Establish and maintain healthy customer relationships.
• Ensure, in cooperation with finance, the financial records and controls.
• Use sales forecasting and strategic planning to ensure the sale and profitability of company products and/or services, analyzing business development needs and monitoring market trends.
• Compile and /or design lists / catalogues / technical brochures for company products or services.
• Ensure both stock and information security, in line with company security policies.
• Coordination with other departments.
• Periodical staff evaluation and promotion
Oct/2013 - Sep/2015
Elite Way Properties, Abu Dhabi, Sales Manager
Responsibilities
• Resolve customer complaints regarding sales and service.
• Monitor customer preferences to determine focus of sales efforts.
• Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.
• Determine price schedules and discount rates.
• Review operational records and reports to project sales and determine profitability.
• Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.
• Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
• Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
• Prepare budgets and approve budget expenditures.
• Represent company at trade association meetings to promote products.
• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
• Visit franchised dealers to stimulate interest in establishment or expansion of leasing programs.
• Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
• Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and restrictions.
• Direct foreign sales and service outlets of an organization.
• Represent company at trade association meetings to promote products.
• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
• Visit franchised dealers to stimulate interest in establishment or expansion of leasing programs.
• Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
Corporate Account Manager at Quintessentially
(Lifestyle manager)
Nov. 2010-present
Responsibilities
• Researching and arranging for travel bookings, restaurant bookings, club bookings, health and beauty requests, gift ideas, sports, theater tickets over the globe.
• A broad skill set from creative problem solving
• Outstanding organization and efficiency and using own initiative - essential in delivering quality service
• The ability to work as a team
• The ability to remain calm under pressure and exhibiting excellent client empathy
• The ability to prioritize in order to meet deadlines
• Demonstration of responsibility and maturity
• proficient at written & oral communication - and possess an excellent telephone manner
• Ownership for the work completed and great attention to detail -project management
IFA Properties
Sales Executive at IFA Hotels & Resorts
Jan. 2008 - Oct. 2010
Responsibilities
• Adheres to sales forecast and strategic plan to ensure optimization and profitability of Company projects
• Manages sales operations, regularly monitors day-to-day operations, including checks on prospective clients, negotiations and the design of competitive sales packages
• Records progress of enquiries and creates regular reports, including source of business trends, enquiry conversion rates, future predicted sales and other reports as directed by the sales manager
• Promotes Company facilities to new and existing clients and secures new and repeat business by networking at various sales and corporate events
• Develops a database of qualified leads through referrals, telephone canvassing, cold calling, direct mail, email, and networking
• Maintains and files all related documents and ensures compliance with regulatory and organizational standards
• Provides customers with clarifications, answers queries, provides requested information and follows-up with customers
• Coordinates with marketing and business development departments to develop and implement marketing plans and innovative content for sales and marketing materials
• Performs other responsibilities and tasks as required or as directed by management from time to time
Rotana Group of Hotels
Front Office Supervisor
Rotana Group of Hotels
Jumeira Rotana Hotel, Dubai
Dec 2005- Jan 2008
Responsibilities
• Supervision on the day-to-day Front office functions by leading and managing a team of 16 staff and adhering to standards of the hotel.
• Ensuring a high level of guest service is consistently maintained and all guest queries are handled in a polite, prompt and efficient manner.
Front Office Shift Leader
Coral Beach Tiran Hotel
Sharm El Sheikh City, Egypt
Aug 2002- Dec 2004
Responsibilities
• Ensured that all duty shift procedures are being carried out and recorded on shift checklists.
• Planned and supervised the duty shift, adhering to pre-set availability and rate controls.
Receptionist
Coral Beach Tiran Hotel
Sharm El Sheikh City, Egypt
Dec 2000- Nov 2002
Responsibilities
• Facilitated the check-in and checkout procedure in a friendly and warm manner, satisfying guest expectations from arrival through to departure.
• Received payments & balanced the accounts of the day's business till the end of the shift.