Deputy Director of IT
Neisco For Modern Water Systems Production
Total years of experience :11 years, 5 Months
. Is responsible for the company's servers and two ERB Encom & Kernel
All servers
. Responsible for surfer inclination and solving problems related to the outlook
. It is responsible for the network and connect the administration and factories together to solve any problem related to this link
. Is responsible for the company's website
. It is responsible for the Xerox WorkCentre 5325-5330 printers and maintenance work
. It is responsible for the maintenance of appliances
. Responsible for surveillance cameras for the management of factories DVR
. Responsible for developing the company's internal network and also updating all internal devices
. Conduct operator training for end users after installation of IT products.
. Respond to requests for technical assistance in person, via phone, and electronically.
. Diagnose and resolve technical hardware and software issues, research questions using available information resources.
. Maintain computing environments including computer hardware, systems software and all configuration.
. Design, configure, and test computer hardware and operating systems.
. Processing Service Tickets related to computer problems, domain account/access, password resets, and mapping to shared drives/printers/peripherals.
. Assist with IT administrative duties; creating and amending AD Accounts, setting up, and troubleshooting users and email accounts.
. Collaborates with users to resolve application, printer, and computer problems, as needed.
. Coordinates with end-user regarding installation or upgrades for legacy software.
. Maintains accurate database of hardware inventory.
. Preparing and connecting equipment.
. Installation and preparation of computers.
. Provide network access and connectivity with staff.
. Troubleshoot all problems in a timely manner.
. Address management on the network.
. Preserving a list of essentials and necessary repairs.
. Research and audit of both current and potential services and resources.
. Troubleshooting network operating systems
. Organization of work through the ticketing system and documentation of new operations.
. Ability to work individually and within a team.
. Strong writing, conversation and communication skills as well as the ability to communicate with external suppliers and internal staff.
. Ability to carry and lift computer equipment and peripherals.
Receive the client is responsible for the maintenance department and find out the problem, which he suffered and followers mutatis resolve this problem
Responsible for hardware maintenance
Is responsible for the repair of software programs for the devices, especially laptops and mobile devices and Android Tablets
Responsible for completion of the work in the shortest possible time with the working group to resolve all the problems that exposed customer
• Responsible for installing, maintaining and supporting computer communication networks.
• Ensure the smooth operation of communication networks in order to provide maximum performance and availability for their users.
• Monitoring network usage
• Managing and keeping internal networks running.
• Handling all technical problems regarding the network.
• Responsible for Program (S400) that count the performance for employees" Loading and Time Keeper" :
1-prepares monthly reports based on the labor hour daily use and submits them to the work shop manager for necessary action.
2-follows up and supervise the on time delivery of opened job orders, and reports delays to workshop engineer.
3-determines the daily available labor hours based on delayed job orders or available workers, and reporting it to the reception engineer.
• Responsible for installing, maintaining and supporting computer communication networks.
• Managing and keeping internal networks running.
• Handling all technical problems regarding the network.
• Responsible for configured the DELL servers (2600, 2800, 2900).
• Configuration for HP.
• Installing and Maintenance Printer HP.
• Maintaining hardware issues.
• Installing
نائب مدير ادارة الحاسب الالى
• Maintaining hardware issues.
• Installing windows for computers.
• Maintenance Printer HP
• Data entry for the customer's data.
وتدريب فى قسم المحاسبة
•Advanced Academy (Computer Since), Helwan University •Graduation project grade: Very good