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Tamila Akhmadieva, customer support representative

Tamila Akhmadieva

customer support representative·QNET

United Arab Emirates

Bachelor's degree, TV And Animation

Work experience

Total years of experience: 6 years, 7 months

customer support representative

June 2023 - Present

QNET

Abu Dhabi, United Arab Emirates

June 2023 - Present

Handled and responded to over 150 customer inquiries in all forms (email, phone, in person, fax) daily.
Provided fast and friendly customer support over the phone to 100+ customers daily
Quickly assessed customer needs and proactively provided business solutions to those needs.
Maintained transparent lines of communication for customers about status of orders, order errors, and post order issues.
Connected and discussed all customer inquiries over the phone on a daily basis.

Company industry:
Marketing
Job role:
Customer Service and Call Center

social media marketing executive

January 2023 - June 2023

confidential

Dubai, United Arab Emirates

January 2023 - June 2023

Planning and developing social media campaigns
Crafting compelling content or getting it developed
Posting content across social media accounts (instagram)
Engaging with customers on different channels
Analyzing running campaigns

Company industry:
Catering, Food Service, & Restaurant
Job role:
Design, Creative, and Arts

Social Media Manager

February 2020 - December 2021

krasniy karandash

Moscow, Russian Federation

February 2020 - December 2021

Company industry:
1370
Job role:
Design, Creative, and Arts

Motion Graphics Designer

September 2018 - October 2019

MultiPictures

Moscow, Russian Federation

September 2018 - October 2019

● Creating animated characters using Adobe ARer Effects
(working with Duik plugin and Puppet tools, principally)
● Characters animation in Adobe FLash
● Drawing a storyboard for further filming of videos and target advertising
● Creating video content and graphics for different events
● Creating 2D Animation in general

Company industry:
1330
Job role:
Design, Creative, and Arts

Education

UCLAN

July 2018

July 2018

Bachelor's degree, TV And Animation

Great Britain (UK)

Skills

Marketing

Expert

Design

Expert

Art

Expert

Customer Service

Expert

Motion Design

Expert

Adobe After Effects

Expert

Cinema4D

Intermediate

Languages

Russian

Native Speaker

English

Expert

French

Intermediate