Senior Technical Analyst
Fintek & Beyond
Total years of experience :6 years, 5 Months
• Performed technical support fixes through development and script writing.
• Provided daily system monitoring, production issue troubleshooting and end user issues.
• Coordinated between various teams such as server, network, database and development teams on installation and troubleshooting.
• Supported and maintained for any error or update needed, on hardware modules or software.
• Post Installation configuration of card programs.
•Train customers on Gurtam fleet management systems.
• Integrate new/third-party software with Gurtam system using API's.
• Respond to incoming customer calls and e-mail providing them with troubleshooting assistance and technical information.
• Advise and instruct the customer and service provider on Technical problem resolution.
• Creating training presentations to enable the team to enhance understanding of products and situations.
• Work on team to create and maintain hardware configuration.
• Creating a Management system to carry out the most crucial tasks such as tracking products, inventory optimization, stock management, report generation and much more.
• Taking care of the database management.
• Responsible for system upgrade, performance monitoring, installations, diagnosing and troubleshooting system problems and testing.
• Control and manage the department and associated stock management functions on site.
• Assist managers and associates in loss prevention and maintaining proper inventory.
• Work closely with product management and sales teams.