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TANIA DEMIRJIAN FRANCIS, Operations Manager

TANIA DEMIRJIAN FRANCIS

Operations Manager·ABDALLAH EL HAJJ (authorized customs broker )

Lebanon

Diploma, logistics and supply chain management

Work experience

Total years of experience: 22 years, 11 months

Operations Manager

March 2021 - Present

ABDALLAH EL HAJJ (authorized customs broker )

Lebanon

March 2021 - Present

- Handled complete cycle of clients’ shipping orders.
- Processed incoming/outgoing booking with airlines/shipping lines communicating with international agents.
- Followed-up on shipments status along with agents, airlines, shipping lines, truckers and updated clients.
- Built and maintained good relation with customers and ensured a smooth end-to-end execution of their shipment life cycle.
- Rated negotiation with int’l agents, shipping lines & co-loaders to update files with the most cost
Efficient (competitive) airfreight and sea freight rates for import and export to meet the market needs.
- Prepared quotations, met customers to develop and increase the company’s revenue.
- Executed a daily follow up with customers, handling and solving problems and claims.
- Ensured all required shipping documents are accurate and in compliance with local and international
shipping terms and conditions, ready and accurate to ease and speed up the shipping/clearing process.
- Cooperated with customers and their suppliers to get proper and correct documents ahead of time for proper handling of cargo upon reaching Beirut to avoid problems with customs.
- Verified/checked clearing documents according to Beirut clearance regulations, checked if EURO1 and if other available documents existed for some customs exemption, reverting back to supplier with
special requirements to ensure smooth and cost effective clearance process.
- Handled and followed up export formalities, import customs clearance at Airport and Sea port for general cargo, household goods, packing/removals, temporary and definitive formalities, fairs and
exhibitions, updating clients accordingly.
- Followed up with INDUSTRIAL Research institute and the Ministry of Health the formalities that need Special certificates and update customers.
- Coordinated between customers and trucking companies or pickups to ensure timely delivery to
customer’s location, also securing labors if needed at site for loading or offloading.
- Operated cross shipments by coordinating with origin agents and as well with final destination agents.
- Invoiced, prepared cheques, setting up payment terms with customers & followed up on collection.
- Released delivery orders to customers/clearing agents.
- Developed and increased revenues by checking the company’s positive tools to potentially develop the performance reaching higher levels; and analyzed the points of weakness and found suitable solutions.
- Handled courier & express service - worldwide & cross service through a dedicated RED CARPET DHL EXPRESS account.

Company industry:
Shipping
Job role:
Management

Customers Services Operations Manager

January 2017 - March 2021

GLOBAL LOGISTICS MANAGEMENT

Beirut, Lebanon

January 2017 - March 2021

Company industry:
Shipping
Job role:
Logistics and Transportation

Customers Services Operations Manager

March 2015 - September 2017

GENERAL TRANSPORTATION SERVICES

Beirut, Lebanon

March 2015 - September 2017

Company industry:
Shipping
Job role:
Logistics and Transportation

Customers Services Operations Manager

August 2013 - February 2015

UNIVERSAL FREIGHT LOGISTICS

Beirut, Lebanon

August 2013 - February 2015

Company industry:
Shipping
Job role:
Logistics and Transportation

Senior Sales Executive

January 1996 - January 2003

Beirut Cargo Center

January 1996 - January 2003

Customer service . sales calls and meetings, preparing emails & faxes, filing, meeting customers, sales
(indoor-outdoor), receiving shipping orders, coordinating shipments with head of
departments/operations departments, preparing quotations, updating clients with their shipments status
(sea & air import/export, clearance & export formalities). Solving problems, handling voyagers/agents
and meet clients along with them.

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Sales

Office Assistant

January 1993 - March 1996

BEIRUT CARGO CENTER - BCC

Beirut, Lebanon

January 1993 - March 1996

Doing all office works related to freight forwarding, typewriting, preparing letters, receiving calls, assisting the General Manager and the managers, filing and documentation etc.

Company industry:
Shipping
Job role:
Administration

Administration Officer

January 1996 - January 1996

Faouzi Khoury & Sons – Lebanon

Beirut, Lebanon

January 1996 - January 1996

- CHEROKEE CAR DEALERS

Company industry:
Automotive Dealership & Distributor
Job role:
Administration

Education

IABC

January 2018

January 2018

Diploma, logistics and supply chain management

Lebanon

DIPLOMA in logistics and supply chain management

Haigazian University

January 2003

January 2003

Bachelor's degree, logistics and supply chain management

Lebanon

Skills

Purchasing
Expert
Purchasing
Expert
Shipping
Expert
Shipping
Expert
Import Export
Expert
Import Export
Expert
Freight Forwarding
Expert
Freight Forwarding
Expert
Purchasing Negotiations
Expert
Purchasing Negotiations
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
RECEIVING
Expert
RECEIVING
Expert
SALES
Expert
SALES
Expert
SHIPPING
Expert
SHIPPING
Expert
COMPETITIVE
Expert
COMPETITIVE
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
EXHIBITIONS
Expert
EXHIBITIONS
Expert
FAX
Expert
FAX
Expert
FILE MANAGEMENT
Expert
FILE MANAGEMENT
Expert
INVOICING
Expert
INVOICING
Expert
Purchasing
Expert
Purchasing
Expert
Shipping
Expert
Shipping
Expert
Import Export
Expert
Import Export
Expert
Freight Forwarding
Expert
Freight Forwarding
Expert
Purchasing Negotiations
Expert
Purchasing Negotiations
Expert

Languages

Arabic
Expert
English
Expert
French
Expert
Italian
Expert