TANIA DEMIRJIAN FRANCIS

- Handled complete cycle of clients’ shipping orders.
- Processed incoming/outgoing booking with airlines/shipping lines communicating with international agents.
- Followed-up on shipments status along with agents, airlines, shipping lines, truckers and updated clients.
- Built and maintained good relation with customers and ensured a smooth end-to-end execution of their shipment life cycle.
- Rated negotiation with int’l agents, shipping lines & co-loaders to update files with the most cost
Efficient (competitive) airfreight and sea freight rates for import and export to meet the market needs.
- Prepared quotations, met customers to develop and increase the company’s revenue.
- Executed a daily follow up with customers, handling and solving problems and claims.
- Ensured all required shipping documents are accurate and in compliance with local and international
shipping terms and conditions, ready and accurate to ease and speed up the shipping/clearing process.
- Cooperated with customers and their suppliers to get proper and correct documents ahead of time for proper handling of cargo upon reaching Beirut to avoid problems with customs.
- Verified/checked clearing documents according to Beirut clearance regulations, checked if EURO1 and if other available documents existed for some customs exemption, reverting back to supplier with
special requirements to ensure smooth and cost effective clearance process.
- Handled and followed up export formalities, import customs clearance at Airport and Sea port for general cargo, household goods, packing/removals, temporary and definitive formalities, fairs and
exhibitions, updating clients accordingly.
- Followed up with INDUSTRIAL Research institute and the Ministry of Health the formalities that need Special certificates and update customers.
- Coordinated between customers and trucking companies or pickups to ensure timely delivery to
customer’s location, also securing labors if needed at site for loading or offloading.
- Operated cross shipments by coordinating with origin agents and as well with final destination agents.
- Invoiced, prepared cheques, setting up payment terms with customers & followed up on collection.
- Released delivery orders to customers/clearing agents.
- Developed and increased revenues by checking the company’s positive tools to potentially develop the performance reaching higher levels; and analyzed the points of weakness and found suitable solutions.
- Handled courier & express service - worldwide & cross service through a dedicated RED CARPET DHL EXPRESS account.

Customer service . sales calls and meetings, preparing emails & faxes, filing, meeting customers, sales
(indoor-outdoor), receiving shipping orders, coordinating shipments with head of
departments/operations departments, preparing quotations, updating clients with their shipments status
(sea & air import/export, clearance & export formalities). Solving problems, handling voyagers/agents
and meet clients along with them.

Doing all office works related to freight forwarding, typewriting, preparing letters, receiving calls, assisting the General Manager and the managers, filing and documentation etc.

- CHEROKEE CAR DEALERS