Tanzil Noorani

• Build and maintain relationships across the payments industry in India including Net Banking and Payment Gateway.
• Worked on projects like Tokenization, 3DS2.0, Escrow Account arrangement, Net Banking, tie ups with other Payment Aggregators and got the complete process lined up.
• Coordinating with Banks and internal teams (Legal, Product, TD and marketing team) for the go live.
• Relationship manager for all leading IPG Banks (HDFC, SBI, Amex, ICICI, Axis, Kotak and few more).
• Negotiating with the banks on commercials.

Service Delivery for high revenue clients of FIS, India Market, focusing delivery on client requirements. This was a Project Management role.

In a span of 1 year, made 23 Net Banking and EMI agreement signed and got promoted to Manager. Second consecutive year got promoted to Sr. Manager.

Banking Alliances and Onboarding.

Customer Service

• Dealt with inbound calls and emails.
• Receiving payments from customers.
• Handling technical queries.
• Working for back office. Replying customer’s escalated issues.
• Handling billing quires - Explaining the bill in detail through email and calls.
• Handling package quires - Changing customer’s package.
• Handling cancellation of Account.