Tapomoy Mukherjee

• Coordinated end-to-end travel operations for domestic and international clients, partnering with hotels, DMCs, and transport
vendors to secure competitive quotations and confirm bookings.
• Prepared and managed itineraries, costing, and documentation, ensuring accurate and timely delivery of travel packages to
clients.
• Used SAP Concur to manage vendor cost submissions, ensure SOP compliance, coordinate with operations teams, and
competitively participate in rate auctions.
• Partnered with business development and sales teams on proposal preparation, improving client servicing and deal
turnaround.
• Streamlined vendor coordination workflows across suppliers and DMCs, keeping travel operations running smoothly and on
schedule.

• Led and mentored a team of 60+ associates supporting Google AI data collection, annotation, labeling, and content
moderation projects.
• Monitored SLA delivery, workforce productivity, and quality metrics daily, identifying and resolving bottlenecks to sustain
operational performance.
• Delivered coaching, performance reviews, and structured skill-development programs that strengthened team capability.
• Managed escalations, attendance, and resource allocation across a 60+ member team, maintaining uninterrupted project
delivery.
• Authored SOPs and onboarding frameworks that standardized processes and accelerated new-hire ramp-up.
• Managed team attendance/leave and resolved HR, IT, and workplace tickets via Oracle ERP, liaising with cross-functional
stakeholders.
• Recognized by client stakeholders on multiple occasions for consistent project contributions and delivery excellence.

• Supported Google Travel and Google Maps content development initiatives, contributing to platform-wide data accuracy.
• Conducted quality audits and compliance reviews across large content datasets, upholding content standards and reducing
errors.
• Validated hotel and location data and category mapping, strengthening platform data reliability for end users.
• Promoted twice within three years to Quality Analyst and product development partner in recognition of consistent
performance.

• Designed customized domestic and international travel packages tailored to client preferences and budgets.
• Managed customer inquiries, travel planning, and booking support, delivering strong customer satisfaction.
• Negotiated with DMCs, hotels, and travel partners to build cost-effective, customized travel solutions.
• Consistently met sales and customer satisfaction targets throughout tenure.