Abd Ur Rehman

•⁠ ⁠Supervised front office and reception operations on a daily basis.
•⁠ ⁠Managed guest check-in, check-out, reservations, and billing procedures.
•⁠ ⁠Created employee schedules according to business demands and occupancy forecasts.
•⁠ ⁠Handled guest complaints and provided effective solutions to ensure satisfaction.
•⁠ ⁠Coordinated with housekeeping and other departments to ensure smooth operations.
•⁠ ⁠Trained and supervised front office staff and monitored performance standards.
•⁠ ⁠Maintained high levels of customer service and guest relations.
•⁠ ⁠Assisted in preparing operational reports and managing administrative duties.

•⁠ ⁠Welcomed guests and confirmed reservations and identification documents.
•⁠ ⁠Performed check-in and check-out procedures efficiently and professionally.
•⁠ ⁠Responded to guest inquiries and resolved complaints promptly.
•⁠ ⁠Coordinated with housekeeping and other departments to meet guest requirements.
•⁠ ⁠Verified guest information and payment methods to ensure security and prevent fraud.
•⁠ ⁠Processed room deposits, payments, and billing transactions accurately.
•⁠ ⁠Maintained high standards of guest service and hospitality.
•⁠ ⁠Built positive relationships with guests to enhance satisfaction and loyalty.

•⁠ ⁠Developed and implemented business strategies to achieve company objectives and growth targets.
•⁠ ⁠Managed daily business operations and ensured efficient workflow.
•⁠ ⁠Supervised, motivated, and mentored employees to improve productivity and performance.
•⁠ ⁠Monitored key business performance indicators and prepared performance reports.
•⁠ ⁠Identified operational challenges and implemented improvement strategies.
•⁠ ⁠Coordinated with different departments to achieve organizational goals.
•⁠ ⁠Ensured compliance with company policies, procedures, and quality standards.
•⁠ ⁠Led decision-making processes and promoted continuous improvement initiatives.

Supervised daily housekeeping operations across guest rooms and public areas, ensuring cleanliness and quality standards
Assigned and monitored staff duties, ensuring rooms were serviced efficiently and on schedule
Trained and mentored housekeeping staff on cleaning procedures, safety standards, and hotel policies
Conducted regular room and facility inspections to maintain brand and quality standards
Managed inventory of cleaning supplies, linens, and amenities, coordinating timely restocking
Addressed guest requests and complaints related to housekeeping promptly and professionally
Coordinated with front office and maintenance teams to ensure smooth room turnover and guest readiness

•⁠ ⁠Answered and managed incoming customer calls and inquiries.
•⁠ ⁠Provided information, advice, and assistance to customers and guests.
•⁠ ⁠Identified and addressed customer needs and special requests.
•⁠ ⁠Handled complaints and resolved issues professionally and promptly.
•⁠ ⁠Maintained high standards of customer service and satisfaction.
•⁠ ⁠Built positive relationships with customers through effective communication.
•⁠ ⁠Coordinated with other departments to ensure efficient service delivery.