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Irfan Ali  Sekh, Soft Service Supervisor

Irfan Ali Sekh

Soft Service Supervisor·Remal Assawahel Contracting & Maintenance Co.

Saudi Arabia

High school or equivalent, Hospitality And Hotel Management

Work experience

Total years of experience: 8 years, 10 months

Soft Service Supervisor

August 2024 - Present

Remal Assawahel Contracting & Maintenance Co.

Riyadh, Saudi Arabia

August 2024 - Present

Team Management & Scheduling: Lead, mentor, and manage large-scale housekeeping and soft service
teams, creating optimized weekly/monthly shift schedules and monitoring daily attendance.
Area Checking & Inspections: Conduct rigorous daily site and area checking to guarantee top-tier service
quality, operational speed, and strict adherence to cleanliness protocols.
Cost Control: Implement effective cost-control measures by monitoring chemical and material consumption,
reducing resource wastage without compromising on standards.
Safety & HSE Compliance: Enforce strict health, safety, and environmental (HSE) regulations across high
demand facilities, conducting safety toolbox talks and ensuring correct PPE usage.
Reporting: Maintain tight control over operational documentation, asset tracking, and prepare comprehensive
daily reports for management review.

Company industry:
Facilities & Property Management
Job role:
Support Services

Team Leader

July 2022 - August 2024

STC HQ Project,

Riyadh, Saudi Arabia

July 2022 - August 2024

• Led housekeeping, tea boy, and support service teams in a high-profile corporate environment.

Managed daily manpower allocation and work scheduling.
◦ Conducted toolbox talks, staff briefings,
and performance monitoring.
◦ Maintained excellent standards of cleanliness, hygiene, and
workplace presentation.
◦ Supported smooth facility operations through effective team coordination.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Team Leader

July 2022 - August 2024

STC HQ Project

Riyadh, Saudi Arabia

July 2022 - August 2024

Team Leadership: Led multi-functional service and support teams within a high-profile corporate environment,

enforcing discipline, punctuality, and executive presentation standards.
Workforce Scheduling: Managed daily resource allocation, structured shift rosters, and coordinated multi
departmental workflows to cover high-peak operational hours.
Operational Checking: Performed routine facility inspections and area checkpoints to maintain premium
service levels and address immediate site issues.
Cost & Inventory Management: Monitored material inventory levels closely to control operational costs,
preventing over-stocking and minimizing budget variance.
Briefings & Safety: Conducted operational toolbox talks, safety briefings, and performance-monitoring to keep
team motivation high and accident-free.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Waiter

January 2019 - July 2022

ALFA Company,

Jeddah, Saudi Arabia

January 2019 - July 2022

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Waiter (Food & Beverage Service)

January 2019 - July 2022

ALFA Company,

Riyadh, Saudi Arabia

January 2019 - July 2022


Managed table turnover, took exact custom guest orders, and
meticulously handled special dietary or personal preferences to
maximize satisfaction.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Other

Waiter (Food & Beverage Service)

January 2019 - July 2022

ALFA Company

Jeddah, Saudi Arabia

January 2019 - July 2022

Provided high-volume, premium food and beverage services in a fast-paced dining environment.


Managed table turnover, took exact custom guest orders, and meticulously handled special dietary or personal
preferences to maximize satisfaction.
Contributed heavily to outlet revenue performance through active upselling, promoting special offerings, and
maintaining menu expertise.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Other

Waiter (Food & Beverage Service)

June 2017 - September 2018

Fortune Landmark Hotel,

Ahmedabad, India

June 2017 - September 2018


Practiced strict luxury standards, handling high VIP volume during
high-demand and festive dining hours.

Company industry:
Hospitality & Accomodation
Job role:
Other

Waiter (Food & Beverage Service)

June 2017 - September 2018

Fortune Landmark Hotel

Ahmedabad, India

June 2017 - September 2018

Delivered personalized and refined guest experiences at a highly reputed hospitality establishment.



Assisted in setup, pre-service preparation, table layout execution, and coordinated closely with the culinary team
for seamless service flow.
Practiced strict luxury standards, handling high VIP volume during high-demand and festive dining hours.

Company industry:
Hospitality & Accomodation
Job role:
Other

Education

Global School of Management

January 2014

January 2014

High school or equivalent, Hospitality And Hotel Management

India

Global School of Management

January 2014

January 2014

High school or equivalent, Hospitality And Hotel Management

India

Global School of Management

January 2012

January 2012

High school or equivalent, Hospitality And Hotel Management

India

West Bengal University Of Animal And Fishery Sciences

January 2010

January 2010

High school or equivalent, Education And Economic Development Of Indigenous Peoples

India

West Bengal University Of Animal And Fishery Sciences

January 2010

January 2010

High school or equivalent, Western European Studies

India

North-West University

January 2010

January 2010

High school or equivalent, Western European Studies

India

Skills

COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EMPLOYEE MONITORING
Intermediate
EMPLOYEE MONITORING
Intermediate
ENVIRONMENT HEALTH AND SAFETY
Intermediate
ENVIRONMENT HEALTH AND SAFETY
Intermediate
FACILITY MANAGEMENT
Intermediate
FACILITY MANAGEMENT
Intermediate
HOUSEKEEPING
Intermediate
HOUSEKEEPING
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
REPORT WRITING
Intermediate
REPORT WRITING
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
GUEST RELATIONS
Intermediate
GUEST RELATIONS
Intermediate
BUSINESS PERFORMANCE MANAGEMENT
Intermediate
BUSINESS PERFORMANCE MANAGEMENT
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
RESOURCE ALLOCATION
Intermediate
RESOURCE ALLOCATION
Intermediate
RESTAURANT OPERATION
Intermediate
RESTAURANT OPERATION
Intermediate
SHIFT SCHEDULING
Intermediate
SHIFT SCHEDULING
Intermediate
TEAM BUILDING
Intermediate
TEAM BUILDING
Intermediate
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY SERVICE
Intermediate
HOSPITALITY SERVICE
Intermediate
OCCUPATIONAL SAFETY AND HEALTH
Intermediate
OCCUPATIONAL SAFETY AND HEALTH
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
SCHEDULING
Intermediate
SCHEDULING
Intermediate

Languages

English

Beginner

Arabic

Intermediate

Urdu

Beginner

Hindi

Beginner

Training and Certifications

Certifications
HSE Compliance, Hygiene & Display Standards, Food Safety Awareness.

Hobbies and interests

playing cricket