Total Years of Experience: 27 Years, 2 Months
September 2013
To Present
Asst. Store Manager
at Nasser sports center
Location :
Kuwait - Al Kuwait
• Actively use sales information to make business decisions to maximize sales opportunities through commerciality and outstanding customer service.
• Ensure sales team delivers highest possible levels of customer service in store & that this is prioritized at all time to maximize sales.
• Regularly monitor & review layouts to ensure best & worst selling lines are correctly positioned
• Accurately & efficiently communicate any stock issues, ideas or recommendations to Area Manager and Sales Department.
• Ensure shop floor cover is planned to have the right people in the right place at the right time.
• Ensure that all merchandise is correctly received & displayed on the sales floor.
• Be aware of the current season trends & visual layout. Coach, develop and mentor the store team
• Responsible for ensuring that the team & store comply with all company, brand, and government policies, procedures, processes and guidelines
• Ensure the highest possible standards of customer service are offered on a daily basis.
• Operate and handle financial transactions as per company procedures.
Assists customers in all aspects of store services, handling complaints and inquiries when on duty.
• Ensure sales team delivers highest possible levels of customer service in store & that this is prioritized at all time to maximize sales.
• Regularly monitor & review layouts to ensure best & worst selling lines are correctly positioned
• Accurately & efficiently communicate any stock issues, ideas or recommendations to Area Manager and Sales Department.
• Ensure shop floor cover is planned to have the right people in the right place at the right time.
• Ensure that all merchandise is correctly received & displayed on the sales floor.
• Be aware of the current season trends & visual layout. Coach, develop and mentor the store team
• Responsible for ensuring that the team & store comply with all company, brand, and government policies, procedures, processes and guidelines
• Ensure the highest possible standards of customer service are offered on a daily basis.
• Operate and handle financial transactions as per company procedures.
Assists customers in all aspects of store services, handling complaints and inquiries when on duty.
January 1997
To September 2013
Supervisor
at Jawad Group of Companies
Location :
Kuwait
• Consistently delivers excellent customer service
• Aware of in store promotions and communicate these clearly to any customers
• In-store visual merchandising
• Ensured excellence in customer service and resolved all problems at the store level.
• Build strong and effective relationships with customers in order to deliver exceptional service.
• Able to identify when a customer needs help and adjusts service style to suit the needs and requirements of each customer.
• Offer assistance by suggesting a choice of outfits and alternatives to suit the occasion/requirements.
• Able to clearly highlight the features and benefits of all products to customers including technical terms, fabrics, sizes, care labels, country of origin, etc.
• Handling Customer Complains
• Updating files like: Loss and Prevention, Daily Sales Report and Staff Trainings.
• Delegating task to staff and Arranging Rota
• Focused upon delivering the Brand/ Jawad retail standards
• Proactively supports other members of the store management and team.
• Responsible in Feedback Report Weekly, Operations Report Monthly, Stock Management and Stock Availability, Trading Diary, Benchmark/Sales analysis
• Ensuring of stock deliveries
• Responsible of replenishing stocks, ensuring that all stocks are available in the shop floor.
• Worked with store managers to ensure merchandise aligned with sales patterns
• Responsible for overseeing the entire store operations.
• Handled sales tracking and reporting, inventory control. Training and supervised full time personnel.
• Managed all aspects of merchandising, window displays, and stocking.
• Aware of in store promotions and communicate these clearly to any customers
• In-store visual merchandising
• Ensured excellence in customer service and resolved all problems at the store level.
• Build strong and effective relationships with customers in order to deliver exceptional service.
• Able to identify when a customer needs help and adjusts service style to suit the needs and requirements of each customer.
• Offer assistance by suggesting a choice of outfits and alternatives to suit the occasion/requirements.
• Able to clearly highlight the features and benefits of all products to customers including technical terms, fabrics, sizes, care labels, country of origin, etc.
• Handling Customer Complains
• Updating files like: Loss and Prevention, Daily Sales Report and Staff Trainings.
• Delegating task to staff and Arranging Rota
• Focused upon delivering the Brand/ Jawad retail standards
• Proactively supports other members of the store management and team.
• Responsible in Feedback Report Weekly, Operations Report Monthly, Stock Management and Stock Availability, Trading Diary, Benchmark/Sales analysis
• Ensuring of stock deliveries
• Responsible of replenishing stocks, ensuring that all stocks are available in the shop floor.
• Worked with store managers to ensure merchandise aligned with sales patterns
• Responsible for overseeing the entire store operations.
• Handled sales tracking and reporting, inventory control. Training and supervised full time personnel.
• Managed all aspects of merchandising, window displays, and stocking.
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