Tarek Al Smadi

• From 2010 till date
Marketing Manager for Tiqaniat website
• Handling special advertising sales actions.
• Adding new articles.
• Website administration

For more info please click here

• From April 2009 till Dec 2011:
Customer care trainer for MTN "global mobile telecommunication
network".

To train new Customer Care employees and ensure their successful integration into their
departments.
Additionally, deliver in-House training for current Customer Care employees and coordinate with concerned divisions to guarantee seamless release of products and services.

• Train new Customer Care employees and ensure their successful integration.
• Perform training sessions for current customer care employees.
• Coordinate with concerned divisions and departments to ensure seamless release of
Products and services.
• Respond to Customer care employees' different requests & inquiries within the set
time.
• Conduct the needed information & English tests to candidates who apply for CC
vacancies.
• Comply with Company/Department policy and procedures.

• From July 2005 till April 2009:
Contact center representative for MTN "global mobile
telecommunication network".

Provide quality customer service and support to subscribers and prospective clients over the telephone and Email.

• Answer the caller and inquire about purpose of the call.
• Promote services and products to all callers.
• Execute caller's request according to company policies, procedures & processes.
• Receive, filter and transfer callers' complaints to the concerned person (s) /
department.
• Reports to the Supervisor any alarming complaint.


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