Administartion Manager
ALFANAR Group
Total years of experience :21 years, 1 Months
•Responsible for the Facilities management key deliverables (FM-Admin, security & safety, maintenance, housing, housekeeping, reception/call centre, transportation service, catering and FM contract management.
•Responsible for annual budgeting, employee's resources, Annual appraisals and Organizational structures preparation.
•Making sure that the buildings and staff offices meets health and safety standards and legal requirements.
•Negotiating with vendors & managing contracts and tenders for obtaining timely procurement of materials and services at favorable terms with maintaining good relation with all vendors and Making sure that all accounts and contracts details are up to date.
•Motivating, guiding and developing department personnel towards improvement and fine implementation of job process and business.
•Member of the corporate insurance committee for health, cars and general insurances packages and programs.
•Managed CAFM project (computer aided facility management) with SAP/CRM team; center of excellence to register and process employee’s incidents and services
•Representing the Organization and upper management in the yearly budget, plan, ORM & growth analysis meetings, VIP visits, outside conferences and the annual event.
•Effectively Participated in generating department Policy, SLA and work flow its processes and procedures and assist in fine-tuning and implementation them along with my team.
•Planning, investigating availability and suitability of options for new premises, Equipments, and new properties along with the related expenses, manpower and furniture budgets.
•Using performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement.
•Planning best allocation and utilization of space and resources for new buildings, or re-organizing current premises.
•Internal auditor for other department according to ISO - 9001 system requirements and procedures.
•Successfully leading SAP Administration module configuration, including Purchasing requisitions, ESS & MSS, IT services, Business trips, Payroll and Employees database
Head of sports activities committee
Head of Special events and VIPS visits committee
Member of Facilities cost control committee
•Maintains administrative staff by recruiting, selecting, orienting, and training employees.
Maintaining a safe and secure work environment; developing personal growth opportunities
•Ensure operations run smoothly within departments such as information and data processing, mail, materials scheduling and distribution, printing and reproduction, records management, telecommunications management, security, recycling, building Maintenance, Housing, Catering, and transportation services.
•Ensuring contracts, insurance requirements, government regulations and safety standards are followed properly.
•Achieving financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditurs; monitoring costs; analyzing variances.
•Provides historical reference by developing and utilizing filing and retrieval systems.
•Effectively Participated in generating department Policy and work flow its processes and procedures and assist in fine-tuning and implementation them along with my team.
•Performance appraisals of administrative staff.
•Supervise a building's operations and maintenance, real estate, project planning and management, communication, finance, facility function, technology integration, and environmental factors.
•Controlling Admin expenses and related materials monthly Consumptions.
•Preparing and Updating Company Organization structure according to the put recruitment Plan.
• Provide full assistance to the call center staff.
• Prepare statistics, reports and plans that related to the work of unit.
• Participate in translating the call center strategy and objectives into an operational plan.
• Follow up the achievement of the unit’s objectives and individual KPIs.
• Monitor the daily calls’ quality.
• Maximize the team productivity.
• Request the necessary training for the staff.
• Receive, follow-up and solve customers’ complaints.
• Participate in the development of the call center processes and environment.
•Seek and maximize revenue opportunities and minimize costs.
•Protect the health, safety and well being of our guests and colleagues.
•Controlling all the needed procurement.
•Ensure customer service is maintained at a high level.
•Managing all the related financial issues.
•Organize food and beverage events, promotions and advertising.
72.3 % GPA