Tarek Saad

• Architected and led the end-to-end execution of Trolley Academy, the structured development
ecosystem for frontline staff, Store Supervisors, Store Managers, and Area Managers.
• Designed and rolled out the Store Leadership Program (SLP) targeting Supervisors and Store Managers,
ensuring consistent leadership standards across all retail branches.
• Executed large-scale training campaigns (500+ employees) focusing on hospitality excellence, theft
prevention, commercial awareness, and suggestive selling aligned with retail KPIs.
• Conducted annual and quarterly Training Needs Analysis (TNA) based on store performance data,
shrinkage trends, sales metrics, and operational audits.
• Partnered closely with Store Managers and Regional Managers to identify high-potential talent for
accelerated leadership tracks.
• Acted as the strategic connector between Operations, Commercial, HR, and external training providers
to ensure seamless program execution.
• Launched the Coach Buddy Certification Program to strengthen on-the-job training quality and
delegation culture across stores.
• Led Train-the-Trainer (TOT) initiatives for Area Managers to ensure sustainable internal capability
building.
• Managed full logistical execution including scheduling, facilitator alignment, material readiness, and
batch capacity optimization.
• Ensured continuous content refinement by integrating store feedback, audit findings, and operational
realities into learning modules.
• Served as L&D ambassador to Operations, driving engagement and reinforcing the long-term leadership
journey narrative.
• Built succession readiness pipelines aligned with business expansion plans.

• Designed and executed structured leadership pipelines for Store Supervisors, Department Managers, and
Area Leaders, ensuring consistency across multiple retail brands.
• Led end-to-end rollout of behavioral and operational development programs, guaranteeing timely
delivery and high engagement.
• Conducted annual Training Needs Analysis (TNA) aligned with retail KPIs, identifying capability gaps
in leadership presence, commercial acumen, and people management.
• Partnered with Store Managers and Business Heads to identify high potential segments for targeted
development investment.
• Coordinated with SMEs to continuously refine content based on evolving store realities and commercial
strategy.
• Embedded succession planning frameworks to ensure leadership continuity across retail operations.
• Acted as liaison between HR, Operations, and Training teams to ensure flawless scheduling, material
readiness, and facilitator alignment.
• Led change initiatives to integrate performance management and feedback culture within retail store
leadership.

• Designed and operationalized structured leadership development tracks to build managerial readiness
and ensure succession continuity across business units.
• Implemented formal succession planning frameworks to strengthen leadership bench strength and
reduce critical role dependency risks.
• Developed KPI-driven performance and development systems linking learning interventions directly to
operational outcomes and business performance metrics.
• Led targeted professional development initiatives to close behavioral, capability, and performance gaps
identified through Training Needs Analysis (TNA).
• Acted as the strategic connector between senior leadership, HR, and operations to ensure alignment
between learning strategy and operational execution.

• Delivered structured training programs focused on soft skills development, including leadership,
communication, teamwork, emotional intelligence, and workplace effectiveness.
• Supported organizations in integrating soft skills development into their HR frameworks to strengthen
employee capability and promote long-term workforce sustainability.