Head Of Sales
Gulf Auto
Total years of experience :12 years, 4 Months
Business & Financial Perspective:
• Plans, directs and executes the sales strategy and tasks to focus on strategic priorities
• Responsible for achieving and exceeding the monthly and annual sales targets from rental sales as per business plan
• Forecasting:
o Estimates customer demand, and determine the types and specifications of vehicles and ensure the availability of desired vehicle in fleet
• Marketing & Sales:
o Liaises with company officials to develop methods and procedures to increase sales, expand markets, and promote business
o Generates sales targets by securing new rental contracts to achieve departmental sales objective as planned
o Manages and supervises all sales efforts and monitor existing contracts to ensure that all contract terms and conditions are met in due time
o Manages all operational activities such as vehicle pricing, tender/quotations preparation and submission, negotiation with customers and attending business meetings
o Supervises and directs staff on preparing different quotations or contracts by overseeing the customer’s and company’s interest
o Plans and oversees sales activities and marketing campaigns to ensure the targeted revenue income and fleet will be achieved
• Management Reports and Documentation:
o Reviews Fleet inventory and sales records to prepare reports for management and budget departments
o Prepares and analyzes all periodical reports and reports the results to his director with suggestions for improvement
o Performs necessary documentation and record keeping for all contractual documents and other legal documents related to rental contracts
o Maintains proper records and documentation for all spot rental fleet especially those involving opened/closed rental agreements, temporary and permanent cash receipts, invoices, etc.
• Supervision:
Implements and ensures adherence to the following -
o Company credit policy pertaining to new and existing clients
o Pre-approved tariff rates and any discounts given, have to be properly authorized by management
o Details of movement of fleet for rent or transfer from one location to another, have to be captured in CarPro
o Periodic checks of mileage and condition of vehicles, and entry of data have to be recorded on CarPro upon every movement of vehicles
o Vehicles must have valid registration and insurance
o Pre-set preventative maintenance system for spot rental fleet
o Conducts inspections of all branches to ensure that company SOP and policies are followed, and proper documentation of fleets that are either on rent / in service or parked in front of the branches
• Invoicing oriented:
o Ensures issuance of invoices either before or upon expiry of rental agreement and return of rented vehicles, along with the necessary documentations guaranteeing payments on timely basis
o Approves the submitted invoices to send to clients and monitors Branch Controllers, Rental Sales Agent and Collectors regarding collections
Team Leader for over 15 Spot Rental Locations:
Operational tasks:
• Plans, directs and executes the sales strategy and tasks to focus on strategic priorities
• Establishes and implement policies, goals, objectives, and procedures for their department
• Develops a proactive plan for retaining existing customers, enhancement of relationships and penetrating into new markets and with potential customers
• Provides customer service by greeting and assisting customers, and responding to customer inquiries and complaints
• Monitors sales activities to ensure that customers receive satisfactory service and quality goods.
• Plans and oversee sales activities and marketing campaigns to ensure the targeted revenue income will be achieved
• Develops and implements annual business plan in terms of target revenue, Manpower budgeting, and oversees hiring process in coordination with HR dept.
Management:
• Reviews Fleet inventory and sales records to prepare reports for management and budget departments
• Confers with company officials to develop methods and procedures to increase sales, expand markets, and promote business
• Establishes credit policies and operating procedures
• Responsible for achieving and exceeding the monthly and annual sales targets from rental & lease sales as per plan
• Generates sales targets by securing new corporate and public rental contracts to achieve departmental sales objective as planned
• Manages and supervises all sales efforts and monitor existing contracts ensuring that all contract terms and conditions are met timely
• Manages all operational activities such as vehicle pricing, quotations preparation and submission, negotiation with customers and attend business meetings
Customer Focus:
• Monitors and analyses Customer satisfaction and performs necessary actions to retain customers and to resolve customer complaints
• Always ensures the highest level of customer satisfaction through excellent services and promotional activities as per company guidelines
• Estimates customer demand and determine the types and specifications of vehicles are available
Reports, Documentation and System updating:
• Performs all functional responsibilities in accordance with the company policies and procedures
• Prepares and analyses all periodical reports and forwards the results to department Manager with suggestions for improvement.
• Performs necessary documentation and record keeping for all contractual documents and other legal documents related to rental or lease sales contracts
Invoicing oriented:
• Ensures issuance of invoices either before or upon expiry of rental agreement and return of rented vehicles, along with the necessary documentations guaranteeing payments on timely basis
• Verifies the submitted invoices to send to clients and monitors Branch Controllers, Rental Sales Agent and Collectors regarding collections
Team focus and development:
• Plans and oversees the daily operational tasks for staff in the departments
• Instructs staff on how to handle difficult and complicated sales
• Oversees work activities of subordinates, organizing shelves and displays and selling merchandise
• Supervises and directs staff on preparing different quotations or contracts by overseeing the customer’s and company’s interest
• Plans and prepares work schedules and keep records of employees' work schedules and time cards
• Directs and supervises employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
• Hires, trains, and evaluates personnel in sales or marketing establishments, promoting and providing feedback on workers performance when appropriate
Entering Data & Creating Enquiries on CDK.
Recording sales & Guest’s information & copies to my line manager.
Reviewing own sales performance, aiming to exceed targets & management expectations.
Gaining a clear understanding of businesses & requirements.
Prospecting potential leads.
Issuing sales quotations.
Sending sales reports to my line manager.
Coordinating between PDI department and delivery section.
Managing schedule, test drive appointments, communications between sales & after sales department
during Showroom Manager absence.
Delivering high level of hospitality as per ACURA standards.
Entertainment and Marketing in charge:
-Supervising and managing everything related to entertainment in the company.
Marketing and Media Plans
Editing policies and supervising attendances
Schedule and follow customer requirements and needs
Meet Customer expectations
Important teamwork player with other departments.