Operation coach (store in-charge)
sacoor brothers
Total years of experience :14 years, 1 Months
. Assisting the Shop Manager in managing the retail team
· Ensure that the team meet all sales targets·
· Handling the turning in of cash at the end of each sales associates day and ensure that all the money is accounted for in the end.
· Plan and promote the daily schedule of employees and the business, coordinate and discipline employees, make sure the store is stocked, clean and in proper working order, create and maintain budgets, and coordinate with and report to senior management in the company.
· Manage the stock inventory and supervise the process and make sure to have the minimum diffrence in the stock .
· Greet and meet all customers with welcoming smile and positive body language.
· Deliver exceptional customer service by understand the customer's needs and fulfill it.
· Going the extra mile with customers and follow up with them to make sure we build loyal customers and good data base.
· Make sure the shop floor is always as per standards and housekeeping as applied.
Prepare the store for opening & closing to be ready for customers.
· Assist in Visual merchandising and make sure products are folded and properly displayed.
· Focus on selling the products, cross sells the items as per the outfits.
. Customer service representative & telemarketing activities .
. Offer the right tools and effective solutions to existing clients and enhance the image of the company to achieve their loyalty .
. Ranging from assistance to manage claims or provide networks.
. Following the company phone etiquette in answering the calls and fulfill the customer needs.
. Effective problem solving and make sure to understand/empathies/ and follow up with customers concerns.
. Insure providing the insurance with the maximum comfort when at home.
Customer service.
Casher.
Stock control.
Guiding new staff to the company
And procedures.