طارق الطوال

1. Develop and maintain processes in alignment with ITIL guidelines
2. Maintain an effective outsourcing model to support IT Service Desk & IT Operations across multiple Teams
3. Oversee the transition of systems & applications from the IT engineering & development teams into an IT Operations framework, including the documentation of SLAs, maintenance windows, escalation procedures, etc.
4. Planning and controlling change through Change Advisory Board (CAB).
5. Setting and reviewing budgets and managing cost.
6. Perform personnel management tasks including but not limited to recruiting, staff hiring, performance reviews, employee career development, timekeeping, PTO management, etc
7. Manage staff in multiple offices


Projects Taken:

1. Abu Dhabi Water and Electricity Authority Unified Outlook Signature:

Project Coordinator for Deploying unified Outlook Signature project for ADWEA group of companies (approx. 5000 user).
Project monitoring and controlling, following up between vendor and our client, lead, direct and manage resources to accomplish the project objectives on time, and with Injazat/client expectations using standard project management tools, techniques and methods.


Project Name: Deployment of Unified Signature
Role: Project Coordinator
Involvement period: May 2009 - May 2010.
Number of staff: 4+
Involvement: Planning, execution and Closing Down.



2. Abu Dhabi Distribution Company, Data Center UPS & cooling unit installation:

Project Manager for replacing the current UPS & cooling system with a new efficient units which are capable to cater new servers and Network devices. Installation will require a service downtime which affects ADDC customer

Project Name: Data Center UPS & cooling unit installation
Role: Project Manager
Involvement period: Aug. 2013 - Sep. 2013.
Number of staff: 20+
Involvement: Planning, execution and Closing Down.


3. Abu Dhabi Water and Electricity Authority, Upgrade to Windows 7:

Project Manager for upgrading 1500 PC from Windows XP to Windows 7, 60% of the targeted PC’s are in remote sits in Abu Dhabi & Al Ain. Timescale was too tight and resources were very limited. However Project objectives were met and on schedule.

Project Name: Upgrade to Windows 7
Role: Project Manager
Involvement period: Dec. 2013 - Apr. 2014.
Number of staff: 20+
Involvement: Planning, execution and Closing Down.

support engineer for the SEDCO arabic printer, and for the software which company developed(NEPRAS, IVR, FILEWORX, ....)

Installing Domain Controller & ISA server, securing servers with Firewall security, Joining computers to domain, protect them with NTFS permissions, Allow secure access to Internet, and Applying group Policy for users

Network Department - Network Engineer as part time job.